How to fix Google Play errors when installing and updating apps. Common Google Play errors and how to fix them Error 491 when updating Sberbank for Android

In the process of downloading any application from the Play Market, the user may encounter error 491 stating that the selected application cannot be downloaded. In this article, I will tell you what error 491 is, when it occurs, and how to fix error 491 when downloading from the Play Market.

What does this error mean in the Play Market

Usually error 491 indicates that the phone does not recognize the Google user account installed on it. This can be caused by either a communication problem or a glitch in Google's system apps.

The text of error 491 itself when downloading from the Market sounds like “Error. (Application name) could not be downloaded due to an error (491)". (The application cannot be downloaded due to error 491).

As mentioned above, this error appears when you try to download or update any application from the Play Market. You may have errors and, instructions on how to fix them on the links.

How to resolve error 491

To get started, just restart your device and also try to wait a while. Helped a lot of users in case of error 491 when downloading from the Market simple reboot smartphone, and for some, this error disappeared by itself after a few hours.

If this does not help you, then use the tips below.

Tip 1: Stop or uninstall recently downloaded apps

This is especially true for the application. Clean Master, which is one of the most famous and notorious culprits for error 491. Stop (or even uninstall) this application, as well as other applications installed on your phone recently.

Tip 3: Delete your Google account and then create a new one

A rather radical, but at the same time quite effective method of dealing with error 491 when starting an application is complete removal a user account in Google, and then the creation of a new one, as they say, “from scratch”. In most cases, this will get rid of error 491 and other similar errors.

At the same time, drawing your attention to the fact that when you delete your Google account, you may lose all your achievements and achievements in games from Google Play. Because ardent gamers, I would advise you to think carefully before deleting your account.

To delete, go to your phone settings, go to accounts, find Google there, tap on it, then click on your account and select "Delete account" (or "Delete account").

After that, restart your phone, go to the Play Market, create a new account and try to download the desired application again.

For owners of root rights, you can also advise clearing the cache virtual machine Dalvik running on your device. For this we use convenient program to work with root (for example, Root Explorer), we go with its help to the directory at /data/Dalvik cache, and deletes all files located there. After deletion, we restart our phone.

Conclusion

In most cases, in the fight against error 491 when downloading applications, experts recommend clearing the data and cache of Google system applications, as well as deleting the old Google account. Usually this allows you to fix the error that occurs in the Play market, and if this does not help, then you can think about resetting the phone to factory settings. However, keep in mind that the full reset phone deletes almost all user data, so you need to access this option only in the most critical cases.

When using your device on Android, you probably installed applications from the play market more than once ( Google Play Market) and at the same time could encounter error messages that appear when downloading or installing applications.

Select play market error code:

Most often, only some numbers are indicated in the error message, without indicating the very reasons for the occurrence of this error. So it remains only to guess what caused this error, especially since google does not provide an official background information on this topic. Let's look at some errors and possible solutions, based on the experience of users of the English-language xda-developers forum.

Error 495

An error occurred while downloading or updating an application from the Play Store.

Clear your Google Play Store data - Settings > Apps > All tab > Google Play Store > Clear Data. Do the same with the Google Services Framework. Delete your google account (Settings > Accounts > Google > select and delete the account), reboot the device, add the account again.

Error 941

Typically, this error occurs during the application update process.

Go to Settings > Apps > All tab > Google Play market> "Erase data". Go back to the applications, find the "Download Manager" and clear the data in the same way. Then try downloading the app again.

Error 504

The application cannot be loaded due to this error.

Most often, as in the previous case, clearing data for the Google Play Store and Google Services Framework helps.

Error 491

Delete your google account by going to Settings > Accounts > Google > select and delete your account. Reboot your android device and add your account again.
Next, Settings > Applications > scroll to the "All" tab > look for Google Services Play > click "Erase data", and then "Stop".

Error 498

The cache is full on your device. Delete unnecessary applications (Settings> Applications> select the desired one> "Delete") and files on internal memory. Especially the ones that take up a lot of space.

Also, you can clear the cache in recovery mode(if it is installed on your device). In this case, boot into Recovery mode and select "wipe cache partition".

Error 919

The app loads but won't open.

You have too little space left on the internal memory. Delete all unnecessary data: large applications, videos, music and other files.

Error 413

Unable to download apps and updates.

Go to Settings > Apps > All tab > Google Play Services > Erase Data, Stop. We do the same for the Google Play Store application and clear the cache of your Internet browser.

This error may occur if you are using a proxy server.

Error 921

Unable to download app.

Try deleting the Google Play Store app cache. If it doesn't work, then clear all Play Store data (Settings > Applications > "All" tab > Google Play Store > "Clear Data"). But be aware that this will remove any application settings you have made before.

If this does not help, then delete your google account, reboot the device and add the account again.

Error 403

Failed to load application.

Option number 1 - You are in the Crimea, where since February 1, Google has blocked downloading and updating applications from the Play Store. In this case, you should use one of the applications that provide access to virtual private networks (VPN). For example, Hotspot Shield VPN (can be downloaded from Ynadex Store).

Option number 2 - using several accounts on one device to purchase applications at once. Sign in to Play Store with a different account and try downloading again.

Error 923

Unable to download application.

Delete your google account from device, delete everything junk files and applications, if Recovery is installed, do a "wipe cache partition". Then re-register your account in the device.

Error 492

The application cannot be installed or updated - error code 492.

We clear the application data - Settings> Applications> tab "All"> Google Play Services> "Erase data", "Stop". And the same for Google Play Store. If this does not help, then do a factory reset - Settings> Recovery and reset> Reset settings. Just keep in mind that this will delete all your data that is on the internal memory of the device.

Error 927

Wait for a while until the update process is completed. If after that the problem is not solved, then proceed according to the scheme already described above - clear the data for the Google Play Services and Google Play Store applications.

Error 961

Problem installing app.

Clear cache - Settings > Applications > tab "All" > Google Play Market > "Clear cache". If it does not help, then select "Erase data" in the same place.

Error DF-BPA-09

DF-BPA-09 "Error processing purchase" is a fairly common error that can appear when trying to download an application from the Google Play Market and does not disappear when trying to re-download.

In order to get rid of the error, try clearing the Google Services Framework data. To do this, go to Settings > Applications > go to the "All" tab > find the Google Services Framework > click "Erase data".

If that doesn't work, then go to play.google.com and try installing the app from there.

Error 194

The application could not be loaded due to an error (194).

The error occurs when trying to download or update the application through the Google Play Market. Technical support Google reports that this moment developers are working on a solution to this problem.

Here are some possible solutions from users:

• Disable the firewall of the application or ad blocking application (Adguard, etc.) and try installing the application again.
• stop google app Play Market (Settings> Applications> tab "All"> Google Play Market> "Force stop"), disconnect and reconnect to wi-fi.
• Try downloading the application through another google account (create a new one or enter another one in your device settings).
• Connect to the internet with a VPN client (Hotspot Shield VPN, Vpn One Click, Hideman VPN, PandaPow VPN, etc.).
• Clear the cache and uninstall Play Market updates (Settings > Applications > All tab > Google Play Store > Clear Cache and Uninstall Updates).

Update 08/17/15 The developers report that new version Play Store error 194 has already been fixed. The update should soon be available to users (specific dates are not called).

Also, you can download the latest at the moment Google version Play Store 5.9.12 and update manually.

Error 910

Failed to download the application, error code: 910 - usually occurs due to problems with placing files in external storage.

According to the feedback from the user who encountered this error, the most effective method solutions - removing the SD card, after which you need to try to reinstall the application. After successful installation, you can insert the card back.

The second option is to change the default data storage location in the smartphone settings (if available). To do this, in the settings in the "Storage" section, you need to set the default memory as "Device memory" or "To choose a device", if "External memory" was previously set there.

We hope our tips will help you fix the error that has appeared.

If you were unable to parse the play market with an error or you encountered an error not described in the article, write in the comments. Please describe in detail the essence of the problem (device model on which the error appears, android version, etc.).

Has this happened to you? Find an interesting application and try to install it, but when you click the "Install" button, you get an error message. Pretty annoying, isn't it? Therefore, we decided to compile a list of common errors, what they mean and how to fix them.

Solutions to such problems are based primarily on their own experience, as well as forum moderators of their readers. If you encounter other problems on Google Play, please describe them in the comments below and we will try to help.

Error DF-BPA-09 (Error processing purchase)

Decision:
This error is related to Google Play, so we hope that it will be fixed soon. In the meantime, do the following:

• Open "Settings" on your device.
• Go to the "Applications" section and then to "Application Manager".
• Go to the "All" tab.
• Find "Google Play Framework" in the list and click on it.
• Clear application data by clicking the appropriate button.

Error Code 194

• Open the Settings app > Apps > Application manager.
• Move to the "All" tab and find "Google Play Services".
• Click on it and then clear the data.
• Repeat this process, but on this one, select “Google Play Store” from the list of applications. Now try installing the app again.

Error Code 495

Delete Google account on your device, restart your device and add it again.

Error code 941

Decision:
Go to Settings > Apps > Application manager > All > Google Play Store and click the clear data and clear cache buttons. In the same section, find “Download Manager” and clear the data and cache of this program. Try updating again.

Error code rh01 or rpc:s-5:aec-0

Decision:
Go to Settings > Apps > Application Manager > All > Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.

Another solution:
Try deleting your existing Gmail account, restart your device, and then add it.

Error Code 504

Decision:
Just clear data and cache of Google Play Store and Google Services Framework apps from settings. Go to Apps” > Application Manager > All and find them.

Another solution:
Try deleting your Gmail account.

Error Code 491

Decision:
Delete your Google account, reboot your device and add it again. Next, go to “Settings”, open the “Application Manager” item in the “Applications” section. In the "All" tab, find Google Services, and clear their data and cache, and then force quit the application.

Error Code 498

Decision:
The problem is that the cache partition on your gadget is full. Delete unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the "Volume up", "Home" and "Power" buttons. This mode allows you to clear the cache and make full reset smartphone or tablet.

Select "wipe cache partition" using the volume buttons. Press the power button to confirm.

Error Code 919

Decision:
The problem is that there is not enough free memory on the device, so delete unnecessary data, like music, the appearance of the application.

Error Code 413

Decision:
Find the “Apps” section in the settings, go to “Application Manager”, and then open the “All” tab. Find "Google Services" and "Google Play Store" apps in the list and clear their data.

Error code 921

Decision:
Try clearing the Google Play Store data and cache first, but if that doesn't help, then delete your Google account, restart your phone, and then add it again.

Package file corrupted

Decision:
Open "Settings", go to the "Applications" section, then to "Application Manager". In the "All" tab, find the application that is causing the error and clear its data.

Another solution:
Try to install the application from the web version of the store or download it not via a Wi-Fi connection, but a mobile one.

Error Code 403

Decision:
Sign in to Google Play Store with the correct Google Account. Uninstall the app that was causing problems and install it again by clicking the buy button.

Second solution:
Remove VPN settings. To do this, go to Settings > Other settings > VPN.

Fourth solution:
Create a new account and sign in to the app store with it. Then, reinstall this application.

Error code 923

Decision:
Delete your Google account and unnecessary applications. The next step will be complete cleaning cache via recovery: select “wipe cache partition” and then reboot the device by clicking “reboot system now”. Don't worry, your data will not be deleted. Add your account again.

Error code 492

Note: If the problem persists, then you need to clear the Dalvik cache. Start your smartphone in recovery mode by first turning it off and then holding down the Volume Up, Home and Power buttons. In the menu that appears, select the item “wipe cache partition” using the volume buttons to navigate, and confirm by pressing the power button. As a last resort, you can do a hard reset of the device.

Error code 101

Decision:
Delete old, unused applications.

Error code 481

Decision:
Delete your current Google account and add another one.

Error code 927

Decision:
Wait a couple of minutes until the Google Play Store is updated. If the problem persists, then go to the "Settings" application, navigate to the "Apps" section, "Application Manager", and then go to the "All" tab. Find Google Services and Play Store apps here and clear their data and stop.

Error code 911

Decision:
First, try clearing your Google services data. If this does not work, then try to download the program by connecting to another WiFi networks. You can also try downloading it using your mobile data.

Error Code 920

Decision:
Turn Wi-Fi off and on, then try installing the app again. Clear your Google Play Store data, uninstall updates, and restart your device.

Error code -24

Decision:
To resolve this error, you need superuser rights. Install Root Explorer, go to Data / data and find the folder with the name of the application that is not downloading. Delete it and try again.

Error code pc:aec:0]

Decision:
Delete all synced accounts. Open the settings, go to the section with installed applications, and find the Google Play Store in the list of all. Delete its data and reboot the machine and try again.

RPC error code:S-3

Decision:
Delete your Google account, then add it again. You can also try adding an alternate account.

If you have any other problem, then let us know in the comments and we will try to help you.

Updated 02/22/2017

Error Code 975 on Google Play

Google Play Error Code 963 on Google Play

First decision
Try clearing the cache of the Google Play Store application, as well as the built-in download manager. Look for these programs in the application manager, where all installed applications are located.

Second decision
If this error is still present, then now try removing google updates Play Store and then clear its data.

Third decision
Turn off the card microSD memory. To do this, open the settings, go to the “Memory” section, and then click the “Disable” button. Now launch the Play Store and try updating/installing the app again. If it works, then you can activate the microSD back.

Fourth decision
An update error may occur due to the fact that the application is on the memory card. Try to transfer it back to the phone's memory, and then update through the market. If the process was successful, then you can transfer the application back.

Error Code 944 on Google Play

Decision
Go to the Play Store a little later. This is a temporary issue, so you just need to wait a bit.

Error Code 940 on Google Play

Decision
Sometimes just restarting your phone is enough, but if nothing has changed, follow these instructions:

• Open "Settings", "Application Manager" and find the Google Play Store in the list. Clear the cache of this app.
• Here, find the “Download Manager” application and clear its data.
• Do the same with Google Services Framework, Chrome and Hangouts.

Error Code 924 on Google Play

Decision
Delete installed updates Google Play Store apps. Then try to download desired application again.

Error code 906 on Google Play (for 906 and 963 the solution is the same)

Decision
With problems installing or updating apps, you need to clear the cache and data of the Play Store. If this does not help, then you need to uninstall its updates. If this does not remove this error, then try disconnecting the memory card and only then you need to repeat the installation / update process.

Error Code 905 on Google Play

Decision
Open the settings and go to the section with all the applications installed on your phone. Find the Google Play Store there and uninstall updates, then wait a few seconds. Then give the Market time to install these updates back and then the problem should disappear.

Error Code 505 on Google Play

Decision
You need to find out which application has the same permissions as the one you want to install and then you need to remove it. To do this, you must find the APK file of the application you are about to install and then try to repair it using the Lucky Patcher tool. It will display an alert, where the name of the program with which there is a problem will be. It, as you might have guessed, must be removed.

Error Code 501 on Google Play

Decision
To solve this problem, you need to clear the data of these applications: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add an account again, but wait 5 minutes until everything is synchronized (just don't touch your smartphone). After that, the 501 error should not bother you.

Error Code 497

First decision
Clear the Market data: open settings, go to the "Apps" section, and then go to the menu of all applications. Find the Google app store in the list and clear the data and uninstall updates.

Second decision
Disable the memory card through the memory settings and then try to update the application with which the error occurs. If that doesn't work or if you're not using a microSD, then check out the third solution.

Third decision
Unfortunately, this method requires superuser rights. With their help, you can remove a system application that does not want to be updated. Install the Root Explorer application from the app store, and then in it go to system partition phone (System/App). Here, find the application and delete the folder with it.

Error Code 110 on Google Play

Decision
Just clear the Play Store cache. If the problem persists, then try installing the application through the web version of the app store.

"Error 491" occurs due to the overflow of system applications from Google with a cache of various data stored when using the Play Store. When it becomes too much, it can cause an error when downloading or updating the next application. There are also times when the problem is an unstable Internet connection.

In order to get rid of "Error 491", you need to perform several steps in turn until it stops appearing. We will analyze them in detail below.

Method 1: Check your internet connection

Often there are cases when the essence of the problem lies in the Internet to which the device is connected. To check the stability of the connection, follow the steps below.

Method 2: Delete cache and reset settings in Google Services and Play Store

When you open the app store, various information is stored in the gadget's memory for later fast loading pages and pictures. All this data hangs like garbage in the form of a cache that needs to be deleted periodically. How to do this, read on.

1. Go to "Settings" devices and open "Applications".



2. Find among installed applications "Google Play Services".



3. On Android 6.0 and above, open the storage tab to access the app settings. AT previous versions OS you will see the necessary buttons immediately.



4. First tap on "Clear cache", then by "Place Management".



5. After that tap "Delete all data". A warning will appear in a new window about erasing all information of services and account. Agree to this by clicking "OK".



6. Now, re-open the application list on your device and go to "Play Store".



7. Here, repeat the same steps as with "Google Play Services", but instead of a button "Place Management" will be "Reset". Tap on it, agreeing in the window that appears by clicking on the button "Delete".

After that, restart your gadget and proceed to use the application store.

Method 3: Deleting an account and then restoring it

Another way that can solve the problem with an error is to delete the account and clear the cached data from the device.

1. To do this, open the tab "Accounts" in "Settings".



2. From the list of profiles registered on your device, select Google.



3. Next select "Delete account", and confirm the action in the pop-up window with the appropriate button.



4. In order to reactivate your account, follow the steps from the beginning of the method up to the second step and click on "Add account".



5. Next, in the proposed services, select Google.



6. Next, you will see a page with profile registration, where you need to specify the profile you have email and the phone number associated with the account. In the corresponding line, enter the data and tap "Further" to continue. If you don't remember your authorization information or want to use a new account, click on the appropriate link below.



7. After that, a line for entering a password will be displayed - enter it, then click "Further".



8. To complete your account login, select "To accept" to confirm your familiarity with "Terms of Use" Google services and their "Privacy Policy".



This step completes the recovery of your Google account. Now go to the Play Store and continue to use its services, as before - without errors.

Thus, getting rid of "Error 491" is not so difficult. Follow the steps above one by one until the issue is resolved. But if nothing helps, then in this case you will have to take drastic measures - returning the device to the initial state like from the factory. To learn more about this method, read the article linked below.

After prolonged use of a smartphone or tablet under Android control, there may come a moment when, when trying to install another application or game, the system will give a refusal and report that error 491 has occurred. Installation in this case will be interrupted. The first thing to do in this case is to restart the device and try again. If this procedure did not help, we recommend that you read this article and try the methods that will help you fix error 491 in the Google Play store.

Why does Google Play give error 491

Since the Google Play app is actually a web-based store client, every time you open it, everything you see on the display is downloaded from the network. Screenshots, icons, text, video and so on. All this is downloaded from the network and in order to speed up the launch of the application and the opening of visited pages in the future, as well as to save traffic, the system automatically saves part of the data in the memory of your device. As soon as such saved data, called the cache, becomes critically large and interferes with the stable operation of the system, the Google Play application stops downloading new data and reports error 491.

How to Fix Error 491 on Google Play Store

There are several ways to get rid of the annoying error 491, which also prevents the installation of new games and applications. We will describe them below and recommend applying them one by one, until the error stops reminding of itself.

Method #1

• Open your device settings and go to the Apps category.
• Find the system apps Google Play Services and Google Play Market.
• Open their properties one by one and clear the cache by clicking the button with the appropriate name.
• We also recommend that you erase all data from these applications. The required button is on the same property page of each application.
• Restart your device and try installing the app or game again.

Method #2

• It rarely happens that the first method has not been effective. In this case, do everything described below:
• Go to Settings on your smartphone or tablet.
• Enter the Accounts category.
• Select the Google account that you use to work with Google Play.
• Open its properties and remove it from device settings.
• After that, sign in to your Google account again by entering your username and password.