Delivery from eBay without Russian Post - Shopfans. Which Ebay Shipping Is Best? Delivery of parcels from ebay

eBay is the largest online auction site in the world. Here you will always find a huge range of different goods: from food to cars, and sometimes even incredible curiosities. So, one day, William Shakespeare's manuscript "Prince of Tyre", which survived the Great Fire of London in 1666, was sold on eBay. The deal amount was more than impressive: £5 million.

It all started in California with one broken laser pointer in 1995. It was then that Pierre Omidyar created the online auction AuctionWeb as a complement to the functionality of his own website. The first lot of this auction was a faulty laser pointer, which Pierre sold for $13.83 to a strange buyer who collected such things. After a while, the project began to demonstrate clear viability and therefore the developer, at the very first stage of development, identified and emphasized three factors that eBay would rely on in the future:

1. Basically all people are respectable.
2. Everyone can contribute.
3. In open communication, people show their best qualities.

As practice has shown, these three fundamental theses turned out to be successful and turned the Californian’s project into a real giant, popular not only in America, but also far beyond its borders. Now almost everyone who at least occasionally orders goods online knows how to buy on eBay.

eBay is represented all over the world by many branches, divided by country, all of whose products are collected in a huge database where you can literally find anything. It is important to understand: eBay is not a store, but a platform for sellers from all over the world who offer their goods for sale.

How to buy an item on eBay

“Buy on ebay in Russian”- one of the most popular queries in search engines, that’s why we decided to explain in detail how to do this! And it’s true: eBay’s official website in Russian works great, but bad luck - only on some pages. If you need to translate all of eBay into Russian, you can use automatic page translation via Google Translate- it will be much more effective.

Now about the main thing: buying on eBay is possible in two scenarios.

• Auction— the seller puts up a lot with a minimum price and a trading end date, before which any user can increase the bid. The user whose price was the last becomes the buyer. It is worth noting that after winning the auction you cannot refuse the purchase - you are obliged to pay for the goods.
• Buy it Now- everything here is like in a store. There is no bidding, bidding, or end time for the auction. Users simply click the “Buy it Now” button and pick up the product.

Also, a combined option is possible, when the seller starts bidding, but in addition to them, sets a fixed price for which the lot can be purchased without waiting for the end of the auction. And also, to teach us how to buy, eBay sometimes gives the buyer the right to bargain with the seller by setting the “Make Offer” option. If you don't agree with the set price, but are clearly determined to buy, this feature will allow you to offer a slightly lower price.

It is difficult to say which method is the most common. Beginners almost always choose Buy it Now so as not to get involved in complications. More experienced users They like to bargain, because this way they can buy goods cheaper than their market value. It is thanks to this approach that eBay has become a popular service - how profitable the transaction will be largely depends on the buyer’s experience and ability to search for the necessary goods with attractive conditions.

Not all people are decent

Unfortunately, the ebay online store does not always remain loyal to its customers. Therefore, if you want to buy something here, we recommend that you treat your purchase carefully and carefully study several nuances before giving your money to the seller.

In order not to get into an unpleasant situation, you should be vigilant, because in addition to respectable sellers, there are also scammers, against whom even a complaint to PayPal will not help. First of all, read the detailed description of the product and make sure that it is exactly what you are going to buy. Check the condition of the product, brand name, model name to be 100% sure that you are buying the new item you need and not a used replica.

Some unscrupulous sellers can very discreetly disguise something else as a real product. An excellent example is the sad experience of one of our clients, who spent a lot of time trying to win a tempting lot: a new fifteen-inch Apple MacBook. His bid turned out to be the last, and he bought this device for $1677 with free shipping to our warehouse. Imagine his surprise when the parcel contained not a brand new laptop, but only instructions for it. Moreover, formally in this case the seller did not deceive anyone - in the description of the product it was said that instructions were being sold, so the appeal to PayPal did not return the buyer’s money.

Agree, buy instructions on eBay for more than one and a half thousand dollars, even for such good computer- not a very good deal. To reinforce this, we repeat - before ordering on eBay, we recommend:

Since eBay is not a regular online store, it has its own rules. For example, after a transaction is completed, the seller and buyer exchange feedback. The seller usually leaves a “plus sign” after receiving payment from the buyer, who, in turn, evaluates the quality of the seller when the goods are delivered to him. This excellent characteristic honesty, because that’s where it all began! Take the time to honor the reviews of the seller from whom you are planning to buy something. It would be even better to find reviews specifically for the product you are looking for to make sure that everything is in order with it and that it is exactly what you need.

Registration on eBay is quite simple. On home page click on the Register button, then fill out a simple form and new account ready - you can start shopping. Found what you need? Now there is only one question left: How to order on eBay? There is nothing simpler, just click “Buy” and proceed to checkout. First you will need to indicate your parcel post address.

Please note that the phone number must be entered without hyphens, otherwise the site will not accept it. Instead of XXXX, indicate your Ste-number, and, of course, your first and last name, under which your Banderolkin account is registered. It is by the Ste number and by your first and last name that we will understand that the parcel that has arrived is yours.

Now you need to choose a payment method - log into your PayPal account or card and pay for the goods.

Read all the information about PayPal and how and when to open a dispute in this article.

Help with purchasing

If you don't want to do the shopping on e-bay yourself, you can let us do it for you. Our operators will be happy to buy the goods you are interested in, but it is worth keeping in mind that we only buy goods that can be purchased without trading - only Buy it Now goods. A purchase auction on eBay is the prerogative of the user himself; we cannot help with this at the moment.

Use special requests!

As you can see from ours, all goods that you bought on eBay must be photographed in our warehouse through special requests. Without this, insurance will not cover them. Unfortunately, we too often encounter the fact that sellers on ebay send something that is not exactly what you ordered, or even not what you ordered, so before sending it is necessary to make sure in what condition the item arrived at our warehouse, whether it has arrived , and whether he even came to us.

How much does ebay shipping cost?

You already know how to buy on eBay and how to order from eBay, but purchasing a product is not the last step. We suggest you look into the question: “Delivery from eBay”

There are lots on eBay with paid and free shipping. So it is impossible to say how much delivery from eBay to Russia costs. The cost of delivery (if it is paid) depends on many factors: the weight and size of the parcel, from where and where it will be sent to you.

Usually delivery from eBay takes 30 business days (well, a very slow process). Also, often sellers do not send goods to Russia or charge a lot of money for delivery, but they deliver free of charge within the United States. And this is where we come in handy. You will send your parcel to our warehouse, we will carefully pack it and send it to you!

Conclusion

If we sum up how to buy on eBay, it is worth clarifying that the most important thing in this matter is care and common sense. If you skillfully approach such shopping, in addition to the usual benefits that are typical for all purchases in the USA, you will also get the pleasure of a gambler. Auctions are a very interesting thing! But the eBay experience can be unpleasant.

We told you “how to order a product on eBay”, “how to pay for a purchase on eBay” and how to avoid “pitfalls” - if you act as we advise in this article, this will help you protect yourself.

To answer the question: “how to buy on eBay,” it’s worth delving into the specifics of this auction. And, of course, before ordering from eBay, be sure to make sure the seller is honest: check his rating, customer reviews, reviews of the product you are going to order.

As a conclusion, we can say that sending a package from eBay is not entertainment for beginners, but rather for those who are already well versed in American shopping. If you are not sure about the seller or the product, it makes sense to think twice before purchasing. Well, if you have already bought something on eBay, we definitely recommend that you check the condition of the item through a special request in our warehouse, even if you are not going to take out insurance. Sometimes the seller sends something wrong by mistake, but there are also glaring cases when, instead of the ordered product, you receive horns and legs! And, alas, sellers, knowing that eBay and PayPal take their side without litigation, if the parcel was ordered to the address of a mail forwarder, may intentionally send some nonsense instead of your order.

And it’s worth mentioning right away that you should not refer to the “impeccable reputation” of the seller. Even such people sometimes send something wrong, and then simply refuse to answer for their mistake, because e-bay will not hold them accountable.

That's why reviews from our users on eBay are not always good, however, this is not a reason to shy away from this online auction like leprosy. There are honest sellers on www.ebay.com, and there are much more of them than there are deceivers, but our task is to warn our users that this site can be dangerous for a beginner, therefore, all other things being equal, if you have the opportunity to buy an item on eBay or in some well-known American store, it is better to give preference to the store. If something happens to your order, it is much easier to resolve the issue with the store, and as our practice shows, when ordering from a store, “something happens” much less often than when purchasing on eBay.

And finally, if you are wondering whether eBay offers delivery to Russia, it is available from some sellers and for some products. However, if you want to send several items at once, and especially from different sellers, on this site no one will combine them into one package for you. Instead, you will have to pay high shipping rates for each item separately. In our warehouse, you can collect all your goods from different stores into one large parcel for free and send it alone to your home. And if the parcel turns out to be large, then you can save hundreds of dollars on shipping.

Buy products from the USA at a discount in one click. Everything is already in our warehouse - just add the product to your account, arrange delivery and receive it at home!

We continue our series of articles in which we provide answers to the most frequently asked questions regarding the eBay auction. Today we’ll talk about the delivery of goods from eBay, as well as the customs duties that are possible with such delivery.

What is the best delivery method? How much does delivery cost? When and how to pay for it? What may be subject to customs duties? To which countries are goods not sent? We will give answers to these and other questions within the framework of this article.

I won the lot foreBay. How can I get it?

eBay is a global auction that brings together sellers and buyers from different parts of our planet. Therefore, it will not be difficult to deliver the lot you win to the address specified during registration. Many sellers ship worldwide using a network of national postal services.

Sometimes it happens that you may encounter certain restrictions - the seller refuses to deliver to your country, which he previously indicated in the description of his lot. Then you can use the services of intermediary companies, or try to negotiate with the seller so that he lifts his restriction on an exceptional basis.

How quickly will I receive the goods fromeBay? What are the delivery times for goods fromeBay?

It all depends on the country where the seller and buyer are located, as well as on the delivery method you choose. If you chose “free shipping”, then you should not expect the goods earlier than 30 days later. Usually this type of delivery can be delayed up to 60 days. Free is a very long time. Of course, you can pay for transportation, but sometimes the amount is by no means small.

By sea from the USA you will receive the goods no earlier than in 25-30 days, by airmail 10-20 days. Delivery from European countries is usually faster. After completing the transaction, the Seller will offer you a list of delivery methods from which you can choose the most acceptable one.

What is a “verified physical address” and why does the seller agree to ship only to it?

Only US residents can confirm their place of residence. This is another way to make sure that you are a living person and have provided real data. If the seller stipulates delivery conditions only to a “confirmed physical address,” then you will have to use the services of intermediary companies. They will accept the goods at their warehouse in the USA, and from there they will send them to your residential address.

Many sellers indicate delivery only to a “confirmed physical address” in order to be on the safe side and protect themselves from scammers.

Like parcels purchased oneBay, go through customs?

There is no definite answer to this question, and everything depends on many factors - the indicated price of the product, its size, weight, type, etc. There are various customs nuances that it is advisable to familiarize yourself with in advance.

Within the framework of this article, we will not be able to consider in detail the conditions for passing customs inspection of goods when delivered to Russia, Ukraine, Kazakhstan and other CIS countries. Therefore, in the near future read an article on our website in which we will cover these points.

Please clarify how the package girth is calculated?

When sending any parcel, there are usually maximum dimensions, namely weight, length, width and girth. Girth is calculated using the following formula: (Height + Width)×2 + Length.

Does eBay provide shipping insurance for items?

No, eBay does not insure shipping. Its competence only includes completing a transaction within the auction (buy/sell). Delivery is already the jurisdiction of companies that ship goods from point “A” to point “B”.

You can notify the seller if you want to insure the package, but this will cost additional money. Very often, expensive delivery methods already include insurance in the price. As a rule, this is no more than $100.

I was sent an item from the USA via USPS, the seller sent me a tracking number, but when I enter it on the operator’s website, I get the response “The U.S. Postal Service was electronically notified by the shipper on (date) to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available." What does it mean?

The USPS.com website has a simple and convenient printing function called. “Shipping Label” - special stickers on a parcel or package, where all the information regarding delivery is indicated. Address, recipient, barcode and everything else. The received message indicates that the Seller has entered all the details, printed this sticker and the parcel has been assigned a unique identifier. After this, he must take the parcel to the post office where it will be weighed, the cost of shipping will be paid, and the shipment will be made directly. As a rule, after printing the stickers, parcels are sent within a few days. The parcel can be sent in a way that is not tracked via the Internet, then this message can be issued by the system constantly. But even if the shipment was made in a way that includes tracking, the current status may appear in the system only after 5-10 days.

What is the “mail forwarding” service and when is it beneficial?

Many companies and sellers on eBay do not ship to Russia and CIS countries. What is this connected with? Hard to say. They probably don’t want to deal with us, because they believe that “our” buyer is not reliable, or the delivery services in our countries leave much to be desired. Whatever it is, the fact remains a fact. You may experience that delivery will not be possible. Some intermediary companies offer a “virtual address” or “mail forwarding” service. You are provided with an address in the USA or European countries and a cell number. This address is assigned only to you, and must be indicated as the main one upon delivery. Having received the goods in your personal locker, the intermediary company will send it to your actual residential address. It is very convenient if you often order from those who do not deliver to Russia, Ukraine and other CIS countries.

For more details about the delivery of goods from eBay, as well as about various customs duties and fees, see the video attached under this article.

Before you click the coveted Buy It Now button and worry about choosing delivery, you should make sure that the seller ships the goods to your country. Under the price field there is a Shipping line, which indicates in which country the product is located and to which countries the seller ships it.

Possible options:

May Not Ship to Russian Federation– shipping to Russia is not carried out. In this case, it is possible to contact the seller, find out the reasons for the reluctance to ship to your country and ask him to still send you the goods.

If you are ordering from Ukraine, see if delivery to Russia is available. If yes, explain to the seller that these countries are nearby and, most likely, he will meet you.
However, if the product is located in America and is inexpensive, shipping to your country may not be practical because... will be more expensive than the product itself. In this case, we recommend using the services of intermediaries providing mail forwarding services

Ships to: Worldwide- goods are shipped all over the world. However, there may be exceptions - if “See exclusions” is indicated next to it, be sure to follow this link and read which countries the goods will not be sent to (Shipping to: Worldwide. Excludes: Austria, Belgium, Bulgaria, Croatia... ).

Also detailed information You can find out about the methods, cost and timing of sending the selected product to your country on the Shipping and Payments tab on the product description page.

Shipping Types on eBay

• Economy Int"l Shipping (11 – 20 working days)
• Standard Int"l Shipping (5 – 10 working days)
• Expedited Int"l Shipping (1 - 4 business days)

The main methods of delivering goods on eBay:

Using the state mail of the sending country (USPS - for America, Royal Mail - for Britain, Deutsche Post - for Germany, China Post - for China, etc.). It is characterized by more reasonable prices, or costs nothing at all (the cost of shipping is small and is already included in the price of the product). It is with this method that eBay provides free delivery to Russia, for example, of orders from China.

Using courier services (EMS, DHL, FedEx, UPS, TNT). This option is more reliable and faster, but also costs more (sometimes significantly). The cost of paid shipping on eBay depends on the weight and dimensions of the item, as well as the countries in which the buyer and seller are located.

The choice of delivery service does not affect the passage of goods through customs control, however, some believe that for government services that have the right to work with international postal mail, these conditions are a little softer than for courier services. The duty-free import limit also remains unchanged regardless of the delivery method: Russia (for now) and Kazakhstan - 1000 euros and 31 kg, Belarus - 200 euros and 31 kg, Ukraine - 150 euros and 10 kg.

If the product is sent with paid shipping, the seller indicates its cost on the product description page in the Shipping field. The service through which the goods will be sent is also indicated: Shipping: EUR 6.00 Deutsche Post Brief. If the delivery method chosen by the seller - its price or timing - does not suit you, you can always ask the seller to send the order by the service that is convenient for you. Please note that the seller is not obliged to meet you halfway in this matter - most often the sending process is already established and he will not change anything for the sake of one person.

– For expensive or rare goods, it is possible to insure the parcel. Please note that insurance will also increase the cost.

– Sometimes the seller includes his profit in the shipping cost. This is done in anticipation of inexperienced buyers, to attract attention with the low price of the product, so be sure to look at the delivery cost. If it seems too high to you, check the calculations of the online calculator on the website of the postal service you are using, and insist on using a different delivery method. However, remember that the cost of delivery may also include the cost of packaging, insurance and even the seller’s travel to the post office, as well as the region of the country in which the seller lives; online calculators give an approximate cost of delivery without taking into account the stated indicators

If you chose a more expensive shipping method and paid for it, but the item was shipped using a cheaper method, you can open a dispute and demand a partial refund in an amount equal to the difference between the paid and the actual shipping price. To confirm your words, save the documents from the post office and the package indicating the delivery service in which the parcel arrived.

Also, some goods and sellers take part in the eBay Global Shipping program in which delivery to the buyer’s country is carried out by the eBay auction itself, more about this program in a separate

Friends, we continue to study the features of working on the global trading platform eBay. And today we invite you to get acquainted with perhaps the most important and intriguing moment of shopping on eBay - delivery to Russia and everything connected with it. If you don’t yet know what this online trading giant is, we invite you to get acquainted with the store description

And first we would like to tell you some great news: eBay has launched an interesting global shipping program - GSP (Global Shipping Program). This event occurred on September 23, 2013.

The main idea of ​​GSP is to significantly increase sales volumes internationally. At the same time, the ebay delivery service strives to ensure that sellers who, for certain reasons, refuse to send their goods to Russia and CGB countries (i.e. outside the USA) still deliver. The essence of the program comes down to the organization of a global center, where all goods will initially be received, and then sorted and sent directly to their destination.

To use this program, the seller only needs to join the number of its participants. As a result, the seller does not violate the agreed delivery conditions, but at the same time carries out international sales. Schematically it looks like this:

It turns out that the seller, after confirming payment for an international order, sends it to a single processing center for GSP program items. Here he reports all the coordinates about the buyer and the delivery address. As soon as the parcel is received and registered at the center, the seller’s role actually ends there, since the employees of the GSP single center handle the customs documentation and send the parcel directly to the addressee.

It is important to note that running program has some limitations:
The goods purchased by the buyer must be geographically located in the seller's warehouse in the United States;
Payment for goods must be made exclusively through PayPal;
The weight of the package and product must not exceed 66 pounds;
Naturally, the purchased product must be included by the seller in the GSP program;
The cost of the goods, excluding the cost of processing and delivery, should not exceed $2,500;
Goods must not fall into the category of prohibited goods for shipment.

eBay: Shipping Methods

As a rule, paid delivery is based on the weight, dimensions of the purchased product and the location of the buyer and seller. In some cases, it is cheaper and more reliable to buy goods with paid delivery. In particular, we are talking about rare and expensive things. However, many experienced shopaholics claim the opposite, and paid delivery prefer free. In this case, all payments that you have to pay will be included in the final purchase price.

It is worth noting that recently new rules were introduced at the auction, according to which the site commission must be charged on the entire cost of the goods, including the cost of delivery. As a result, today it is more profitable for sellers to sell their goods with free shipping. Before the introduction of these rules, it was possible to find lots on eBay with a very low price, but after making a purchase it turned out that the delivery price was several times higher than the cost of the lot itself. Thus, sellers attracted attention to their product by setting a suspiciously low price for it.

Today, ebay provides quite diverse types of delivery. For example, it is possible to receive the purchased goods via one of the international courier services FedEx, DHL and others. Upon arrival of the parcel in Russia, its servicing is handled by the EMS department of the Russian Post service. As a rule, you can see the terms and other delivery conditions directly in the lot card:

As you can see, here are products that cannot be delivered to Russia (note option “a”). However, you can try to contact the seller using the private messaging system and discuss possible delivery options specifically to Russia. Very often sellers will meet you halfway.

You may also have noticed that some lots are sent to Russia via international delivery – “Worldwide” (option “b”). But in this case, you definitely need to familiarize yourself with the possible exceptions, which you can see by clicking on the “See Exclusions” button.

More specific information about delivery methods, types and times can be viewed on the “Shipping and payments” page:

On this tab you can also find out about the conditions for refunding money “Refund” and returning or exchanging goods “Returns”.

You can also use the services of intermediary companies that will pick up your parcel from the country where the seller is delivering and then forward it to you. Of course, this service is not free. The intermediary's commission can be approximately 5 - 10% of the amount of your order. The amount of the commission depends on various factors, so it is better to agree on the final amount you will have to pay to the intermediary in advance. Usually, the services of intermediaries are resorted to in cases where a fairly expensive and rare product is purchased.

eBay: delivery types

So, delivery to Russia carried out by ebay can be carried out by the following services:
First Class Mail International delivery service – this service Delivers within 30 – 40 days. Due to its low cost, this type of delivery is the most common. The only thing that should be taken into account when working with this service is the weight of the parcel, which cannot exceed 2 kg. Moreover, provided that the goods sent to you are lost, the service employees will not be responsible for this, and there is no need to talk about compensation at all. Therefore, this type of delivery is good when purchasing small and inexpensive goods.
Airmail delivery service (Priority Mail International)– this service provides inexpensive and faster delivery, which ranges from 14 to 30 days. When working with this service, you will receive a notification to the mailing address specified when registering on eBay that the item you ordered has arrived and that you need to pick it up from the nearest post office. In this case, the weight of the parcel can be no more than 20 kg, which, you see, is quite a lot and convenient when making a large purchase from one seller. Also, packages sent through the Airmail service are covered by insurance, which is convenient in case of loss or damage to the package and the product itself. The only thing is that when you insure your parcel, you will be charged for this service; the amount of payment depends on the cost of the goods.
Delivery service EMS (Express Mail Service)– this delivery service from eBay is beneficial only if you want to receive the purchased item as quickly as possible. The fact is that EMS charges too much for its services, so it is rarely used. As for the timing, in this case you will receive your parcel within 7 – 14 days. The weight of the shipment, in turn, can reach 29 kg. Main feature The EMS courier delivery service is supported by the fact that the parcel is delivered “to your door” and handed over to you personally!
UPS delivery service- This is perhaps the most expensive type of delivery that is carried out on eBay. The high cost of the service is explained by its high-speed execution. After all, the delivery time in this case is only 3 – 5 days. All shipments are subject to mandatory insurance. The advantage of this delivery service is the ability to track the movement of your parcel:

As you can see, there is a field on the page in which you should enter the number that was assigned to your parcel when it was issued. After which you will need to click on the “Track” button and the result will be displayed in front of you.

eBay delivery service - resolution of disputes and conflicts

The most common reason why buyers are forced to waste time and nerves is untimely ebay delivery to Russia or the product received does not correspond to the description specified by the seller in the listing. These situations fall under eBay's buyer protection program:

It is worth noting that this program does not apply to all products. For example, the purchase of services, vehicles, real estate, goods, the purchase of which was registered on artists.ebay.com or on the half.ebay.com site does not fall under the terms of the buyer protection program!

If you do not receive the ordered item on time, you can open a dispute on eBay only after 3 days, provided that the seller has clearly indicated the expected delivery date. If the date was not specified, you can open a dispute only 7 days after payment has been made.

How to open a dispute on eBay?

After this, you will need to provide the specific reason for the dispute, after which the system will automatic mode will offer you to resolve the conflict in one of the following ways:
- open a dispute (follow the link I haven’t received an item);
- get help on a question you are interested in (follow the link I need help with an existing case).

Since we are directly considering opening a dispute, we follow the first link. It will open before you new page, on which you will see the question: “Have you made an attempt to clarify the dispute with the seller or not?” You select the appropriate category and click on the “Continue” button:

We would like to note the following: if you report that you made no attempts to contact the seller on a conflict issue before opening a dispute, you will not be able to open a dispute. The fact is that the system will definitely offer you to contact the seller to resolve the dispute between themselves:

But if you note that you have already tried to resolve a controversial issue with the seller, but as a result did not come to a compromise, then the system will allow you to open a dispute. To do this, you will need to follow the “Open a case” link:

Next, you will see a field for entering a message to the seller, in which you need to indicate the reasons for the dispute. Since you did not contact the seller before opening a dispute, we recommend that you note the reason for the dispute and inform that you are willing to wait a little for the package sent to you, approximately 7 - 29 days:

Why is it worth specifying this particular waiting period? It's simple! The fact is that after you open a dispute, your opponent has exactly 7 days during which he has the opportunity to respond to you. Before this period expires, you will not be able to click on the “Escalation” link (the button will be inactive). But if it becomes active, you can transfer your dispute to the “Claims” category:

As for the deadline of 29 days, according to the terms of the eBay auction: the consideration of disputes and conflicts within the site takes place within 30 days. And if after this time the dispute remains a dispute and does not move into the “Claim” category, then its consideration by the site administration will be terminated and the dispute will be automatically closed.

If a compromise is not reached between the buyer and seller, the dispute is turned into a claim, after which you can only wait for the administration’s decision. As a rule, if there are compelling reasons and arguments, the auction administration comes to the defense when solving the problem that has arisen.

If necessary, you can contact directly the administration of the “Customer Support” site. To do this, you need to go to the appropriate section “Contact eBay” and contact the administration:

Once in this section, you have the opportunity to chat with the administration live (follow the “Live chat” link) or call the site operator.
Some users find it more convenient, easier and cheaper to contact the eBay administration via Skype. Moreover, on eBay there is toll free number for contact: +18664993229. In order to make a call, you need to dial the specified number on Skype, only first you will have to follow the link:

As a result, you will be taken to the page:

Now you just need to click the “Call us” button, after which you will be given personal code access. As soon as you try to make a Skype call, the system will automatically ask you to enter the code provided to you. As soon as you enter it, you will be taken to the operator.

Important: When opening a dispute, you need to behave confidently and specifically justify your claims. Only in this case will the dispute opened by you be won in your favor, and you will not incur financial costs. Otherwise, all costs of returning and replacing low-quality or non-descript goods will fall on your shoulders!

We sincerely hope that you do not have to deal with any disputes and that your shipping from ebay goes as smoothly as possible.

Happy eBay shopping!

More instructions

Friends, Do you know how to shop online correctly? Then tell other shopaholics! Create your own personal instructions on foreign online shopping! This will help you become an expert and get bonuses!

Send your ideas and suggestions to or post materials by clicking on the button " Add instructions" We are sure that at Shoptema you will find like-minded people and new friends!

So, you won the auction, received an invoice and paid for it. The seller, having received the money, must, within the period specified in the description of the lot, send the goods to your address, which he can find out directly on his personal My eBay page. To do this, the resource has a special interface with which you can print the delivery address specified in the buyer’s account (Shipping address). However, there is one “but” - very often, especially recently, sellers do not agree to ship goods to the address specified in the eBay account if it differs from the address specified in PayPal. There are many reasons for this, but the main one is that when you send something sold on eBay and paid for using payment system PayPal lot seller will be able to use transaction protection only if the package is sent to the address specified in the PayPal account. So think again before you list different addresses on your accounts.

However, as a rule, these addresses coincide, and the seller with peace of mind sends the parcel using the method specified on the “Delivery and payment” tab in the lot description - of course, unless you have agreed with him on a different delivery method. This is possible, the main thing is to agree before you win the item, because at the time of placing a bid you agree to all the seller's terms and conditions and undertake to pay.

Delivery issues should not be taken lightly. There is a known case of a German seller contacting a collection agency in a situation where a Russian buyer made a bid of one euro, won the lot, since there were no other bids, but, having discovered that the delivery cost was several tens of euros, decided that under such conditions he did not need the lot . The unfortunate buyer did not pay for the goods and ignored all the seller’s requests for a long time. Imagine his surprise when, in the end, he received a notification from the collection agency about the legal proceedings that they would initiate if, within a certain period of time, they did not receive several hundred euros to repay the cost of the won lot, compensation for the seller’s expenses, moral damages, and the like. This story ended with the fact that the Russian was forced to pay the bill in full, so as not to get even bigger problems in the event of a trial. It was quite possible in that situation, and, firstly, it would have caused a significant increase in the bill, and secondly, it would have made it difficult to subsequently obtain a visa to any of the EU countries.

So if you are not satisfied with the delivery method specified by the seller, you can contact him with an offer to send you the item in another way. The main thing is that this method is legal, complies with eBay rules and suits the seller. Do not forget that he may, for example, be an elderly person who will find it difficult to understand what you want from him, or the method you propose will be too burdensome for him. Or perhaps your seller is a professional who trades on a grand scale, and he can’t afford to change anything in an established business for the sake of one person. But in most cases, Western sellers are friendly and easily accommodate buyers.

To contact the seller, the lot interface provides an “Ask a question” link. You can use it, or you can send a letter through eBay mail. Do this in advance, discuss all the details of the future transaction that interest you, and only after receiving the seller’s consent, proceed to bidding. Try to solve everything in one or at most two messages: in a civilized society it is not customary to bother people with letters. If you start bombarding the seller with messages, most likely he will stop responding to them, and the number of calls to the seller is limited - this is how eBay fights spam. In a word, be correct, tactful and friendly - and this should become your rule on eBay.

Typically, auction sellers use the services of their country's government mail, as it is always cheaper and very reliable when it comes to Western countries. As a rule, such parcels have a postal identifier (Tracking number, track) - an alphanumeric code by which you can find out about the fate of the parcel on the sender's mail website: location, status, weight. All this information can be obtained on the websites of the sender and recipient, or in the MyTrack system. The MyTrack system allows you to track a parcel by tracking number in two countries at once (in the sender’s country and the recipient’s country) and has free SMS and E-mail notifications about the status of your parcel. The tracking system itself is located. And instructions and answers to questions are in the MyTrack forum section.
Since parcel tracking information is a reliable guarantor of the seller’s correctness, if the buyer contacts the eBay administration in case of any misunderstanding with the delivery of the lot, then the sellers willingly agree to the offer to send the lot with tracking (with a track number), especially since the buyer pays for everything expenses. But sometimes the seller agrees to send the goods only by courier delivery service: EMS, DHL, FedEx and others - this is always expensive for a buyer from the CIS and is associated with large customs costs.

The fact is that any international postal item (IPO) is checked by the customs service of the recipient’s country to determine whether the attachment is in accordance with what the sender declared in the form Customs declaration CN22 (for parcels) or CN23 (for small packages), the legality of sending the goods and determining the amount of customs duties or liberation from them. Parcels are examined using a scanner, which allows the customs inspector to see their contents, and if customs suspects that the shipment contains items that are unacceptable for shipment, the packages are opened for inspection. If a violation is discovered, the customs inspector will evaluate the detected goods to the maximum or require the recipient to fill out a declaration with the provision of the seller's invoice, passport and TIN registration certificate.

Another aspect of customs control is the assessment of the parcel. For example, in Russia, the customs duty for MPO is 30% of the declared value of the parcel minus 1000 Euros at the exchange rate in rubles (as of March 2014) in case of delivery by Russian State Post and 5 thousand rubles by any other courier service. But these rules do not apply if your parcel is commercial, that is, not intended for personal use. Customs may assign this status to a parcel if the goods in the parcel are not intended for personal use (for example, special instruments and equipment), or you receive parcels on a regular basis, or one parcel contains five or more items of the same type or identical goods.

All this sometimes pushes buyers to rash actions. It is no secret that some buyers ask sellers to lower the cost of their parcels in order to avoid paying customs duties. Sometimes such tricks work, sometimes they don’t, but before you ask the seller to reduce the invoice amount, think about the possible consequences: if the declared value of the goods seems too low to the customs inspector, the parcel may be opened and the goods will be revalued at the highest price list possible apply. And if the seller, out of the kindness of his heart, also indicates that this is a gift (Gift), then opening the parcel and assessing the contents according to the customs catalogue, most likely, cannot be avoided. Get ready for the fact that such a package will take a long time to be delivered and will be expensive, and may even be confiscated in favor of the state if customs deems it necessary.

So a balanced assessment of all factors influencing the final cost of the purchased product, taking into account possible risks and costs, is the best course of action when making purchases on eBay. Do not forget that an attempt to save a few dollars can result in a loss of many times that amount if violations of the rules and laws of your country are discovered in the field of clearance of goods crossing the customs border.

Do not forget about restrictions on the import of certain goods. These are different for each country, so not everything you can freely buy on eBay can be shipped to your country. The list of items prohibited for import can be found on the website of the customs service of your state or on the website of the postal or courier service whose services you want to use. Restrictions may vary: each service has its own list of items that it does not accept for shipment. So, when choosing a delivery method, inquire about the restrictions on accepting items for transportation, which are valid specifically for the service you decide to use to deliver the purchased item.

As a rule, the most acceptable delivery option remains delivery by the state postal service, provided that the parcel has an identification number and insurance in case of loss or damage, as well as EMS courier service. Delivery of parcels by this service, although more expensive than regular postal delivery, is cheaper than delivery by any other courier service: EMS is a division of state mail (at least in Russia), and MPOs delivered by this service are subject to regulations that set a lower cost limit international postal item, not subject to customs duty, 1000 euros. And the conditions for delivery of parcels from EMS are much better than those of the state post office: speed of delivery, safety of goods, ease of receipt - all this significantly increases the attractiveness of the service in the eyes of eBay sellers and buyers. The EMS courier will bring the parcel to the specified address and hand it personally into the hands of the official recipient, while every action related to delivery is recorded, and at any time you can obtain the necessary information about the parcel by its identification number on the “Tracking” page of the EMS website or in MyTrack system.

What happens if a parcel received in your name is inspected by customs and you are required to pay customs duties? The customs inspector will assess the duty, attach a customs notice to the parcel about the need to collect the required amount from the recipient, and decorate your parcel with a red sticker with the inscription “Do not release without payment.” You can pay the required amount directly at the post office and then receive the parcel. But this does not always happen, and in cases where customs cannot accurately evaluate the investment, and the recipient lives near the customs point, you will have to come to customs and fill out a customs declaration, attaching documents confirming the fact of purchase and payment (printouts from ebay and paypal , as well as a bank statement).

Having received the corresponding notification from the postal service, you will have to personally appear at the customs post and carry out customs clearance of the postal attachment. However, if you live far from customs posts, no one will force you to travel hundreds of kilometers because of a camera or phone that was incorrectly declared by the seller - in this case, you will simply be charged customs duty. But in such a situation, the courier service itself will offer the services of a customs broker, for an additional fee will prepare all the documents and, having carried out customs clearance on your behalf, will deliver the parcel to the address. The cost of such services is by no means small and ranges from $300 and above. Therefore, it is much more profitable to choose delivery through state mail(Small Registered Package, Valuable Parcel or Express EMS).