Tricolor channels do not open. Why doesn’t Tricolor TV show and says “no signal. What to do if the “Unified” package is missing

Tricolor TV has one package of HD channels for all “Unified” subscribers, the cost of which is 1200 rubles. per month. But at the same time any operator digital television according to the Federal Law is obliged to broadcast free channels, available for everyone to view. Why then might users get the message “no signal” on free programs. How to diagnose and fix the error.

The “basic” package of channels is automatically connected to customers free of charge. The following list of TV programs is indicated on the Tricolor TV website:

All-Russian:

  • Russia 1;
  • Match;
  • Fifth;
  • Russia 24 and Culture;
  • Carousel;
  • ORT and TVc;
  • RetTV;
  • Saved;
  • STS and Domashny;
  • TV3 and Zvezda;
  • TNT and Friday;
  • First and Mir, as well as MuzTV.
  • And also 4 promos.

However, there is information that from 2017 the list of free broadcasting will be significantly reduced to only 8 TV programs. In the “Basic” package: three information, an Orthodox channel, two promos and TV-TV, TV2-TV.

Let's look at why a malfunction may occur and how to fix it. First of all, it is worth checking the functionality of the equipment itself.

How to check the correct operation of equipment

If the “Basic” package stops working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:

  1. Check the functionality of the equipment from the very beginning. The very first option is to restart the power supply, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.
  2. If the first method does not give any positive changes, we proceed to checking the Promotional channels, which should function even with the Smart Card removed. Even if it writes: “no signal,” reset the equipment settings.

How to reset your receiver

It is recommended to reset the equipment settings to factory settings in almost all malfunctions related to the broadcast of HD Tricolor TV channels. To carry out this operation you must:

  1. Go to the menu;
  2. Enter your PIN code.
  3. Go to the factory settings item.
  4. And confirm your decision (twice).
  5. Then, enter the desired region again and click on auto-search for channels.
  6. Save the settings.

According to the rules of digital television broadcasting, even if the package is unpaid, you should turn on federal free channels, only they will be moved to the end of the list and the numbering will start from 100.

If after all the operations nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or pinching. Also, re-adjust the antenna according to the instructions included in the kit. If you can’t do it yourself, call a specialist.

If promo channels from Tricolor TV work, but there are no basic ones

Users may wonder why promotional channels work, but basic ones do not broadcast and show “no signal,” and what to do to solve the problem. There may be three reasons for the malfunction:

  1. You have not confirmed your registration of subscriber data.
  2. The receiver does not recognize the Smart card.
  3. The card is not installed correctly.

In the first case, you just need TV on toll free number 8-800-500-01-23. Or register through the official website of the company, where to receive a password from personal account You will need to enter the equipment ID.

Card reading or recognition problems

What to do if the equipment is registered, promo HD channels are shown, but everyone else writes that there is no access or a scrambled channel? Why does this situation arise?

First of all, you should check whether the receiver sees the card. To do this, do the following:

  1. Go to the menu using the console remote control and click on the “Conditional Access” item.
  2. Select the module, the card ID should be registered, if it is not there, then try reinstalling the smart card in the equipment.
  3. Turn off the console, then remove the card.
  4. Wait a little, insert it back in the correct position until it stops.
  5. Start the receiver.
  6. If the actions do not correct the error, contact service center.

There is another situation that answers the question of why basic channels are not shown - this is outdated receiver software.

How to update software

To make updates, you need to go to the Tricolor TV menu, select the item with the update and click update.

Attention! You cannot turn off the equipment during the process of loading new modules, otherwise the equipment will malfunction.

And there may also be a very simple reason why basic or some HD channels are not shown - there is a scheduled update on the TV channel itself, then you just have to wait a while. You can find out information on prevention through the technical support service or by calling your friends who also have Tricolor TV installed.

Nuances of Tricolor TV

Recently, information has appeared that Tricolor TV subscribers will not be able to watch free channels without paying for the “Unified” package. Technical support operators justify this disregard for the law on digital television by the fact that the service agreement stipulates that the operator is not responsible for the correctness of the work basic channels, in case of termination of the contract.

Tricolor TV can terminate the contract unilaterally if you do not pay subscription fee during. Thus, you can lose even basic TV programs without paying for the package.

(Visited 816 times, 4 visits today)

There are many reasons why the user does not see Tricolor. The satellite company tries to deal with such troubles, but is unable to help when the source of the difficulties is the subscribers themselves. And such cases are not uncommon, because not all clients understand what actions cannot be performed.

But, no matter whose fault it is that TV channels disappeared, broadcasting must be restored. And the first thing you need to do is find out the reasons for what happened. After all, it is impossible to cope with a problem without understanding its essence.

The easiest way to identify the cause of what happened is to focus on the inscriptions that appear on the screen. They will be a hint to deal with difficulties.

Inscription on the screen: “Scrambled channel” or “No access”

If the provider does not show the main channels or some programs are missing, you should try rebooting the receiver. Perhaps there was a simple malfunction.

  • check whether the subscription to the TV channel package has been paid for;
  • make sure it's on the official website satellite company that the receiver software is up to date and, if necessary, updated;
  • clarify whether technical work is underway;
  • find out whether the smart card you are using has passed activation (if it is new);
  • try to start a search for TV channels (perhaps they disappeared due to a failure or change in the broadcast schedule).

In addition, the broadcast disappears if the smart card is damaged. It's worth seeing if it's intact. Sometimes users simply insert it into the card reader with the wrong side, which makes it impossible to work.

If only the channels in high quality, you need to make sure that the existing equipment is capable of receiving and processing broadcasts from high level image clarity.

Tricolor TV says “no signal”

You will have to take slightly different actions if today Tricolor TV does not show and says “no signal”. In this case, the source of the problem is poor reception.

Typically a weak signal is associated with:

  • bad, rainy weather;
  • interference that interferes with the operation of the antenna;
  • ice or water on a satellite dish;
  • incorrect rotation of the antenna;
  • cable break.

The simplest way to correct the situation now is to simply check the equipment. It is enough to go and see if there is any interference and make sure that the antenna is in the correct position. To do this, you can compare the angle of rotation with the location of the neighbors' plates or simply press the i key on the remote control twice. This will cause the reception quality scale to appear on the screen.

Usually, after performing these actions, access to the broadcast is restored, and subscribers get the opportunity to again enjoy their favorite films and programs.

Why are there information channels?

In situations where the user does not show channels on Tricolor TV except for info channels, you should think about paying satellite television. It is precisely the absence of personal account the amount required in 2019 to pay for one of the packages could lead to a similar result.

Many of us love watching TV and Special attention pay attention to basic free channels - they are traditionally considered the most popular.

A special feature of the Tricolor provider is that it has one set of television channels that is offered to each client, which is called “Unified”. But in accordance with the law, a certain set of federal channels must be provided free of charge, regardless of the operator or tariff plan TV viewer

What to do if Tricolor does not show these federal channels? Is it possible to deal with this problem on my own? You will learn about all this from this article.

First, you should decide which channels should be broadcast free of charge in accordance with the “Basic” package, which everyone automatically connects to:

  • Russia 1;
  • Russia 24;
  • Home;
  • Culture;
  • Carousel;
  • Match;
  • Saved;
  • Star;
  • First;
  • Friday;
  • RenTV;
  • Fifth;
  • Muz TV;
  • 4 promo channels from Tricolor;

Remember that this particular list of channels, as well as the TV store and three radio stations, should be broadcast absolutely free and constantly, without any interruptions.

IMPORTANT! Do not forget that this list refers specifically to the package of the Tricolor operator, and the lists of other providers may differ from the one presented above.

Why doesn't Tricolor TV show free federal channels?

Let's list everything possible reasons, which could lead to the disappearance of your legitimate channels. Such reasons can be extremely varied.

Only after knowing what happened can you choose the right sequence of actions to fix the problem and decide whether to contact a specialist.

First reason

Firstly, the receiver may malfunction. This incomprehensible word denotes a kind of receiver that receives a digital television signal, “deciphers” it and makes it available for output through a special connector, which, in turn, transmits it directly to the TV.

The second reason

There may also be a malfunction of any other equipment that is equipped with a complex modern digital television system. The main thing here is to find out which element is broken and then look for a way to correct the situation.

You should not exclude any technical conditions on the server itself. Broadcasting a digital television signal is a very difficult task, and this work is not always carried out flawlessly.

But the problem may also be hidden in your receiving antenna. The signal may not be fully received, which causes difficulties with high-quality broadcasting of the entire list of channels that your TV should show in accordance with the basic service package.

Third reason

The reason may also be a banal need for updating software receiving device or unverified personal data.

Do not exclude any of the above possible causes of problems. In order to find the root of the problem, you will have to thoroughly study each element of the system.

What to do if Tricolor does not show free federal channels?

When the channels disappear, do not panic and immediately rush to the support service. This is often a very expensive pleasure, and you can easily fix many problems on your own by spending a little time carefully searching for the source of the breakdown.

The very first and most basic action, which often solves any problems with equipment, is to reboot the device. It is quite possible that technical problems arose during the connection and the settings that were set automatically were lost.

Then let's turn to checking the promotional information channel. It should work even if there is no access card in the receiver. If the message “No signal” appears on the screen, then you cannot do without resetting the settings.

To do this, you need to enter the menu and enter the access code. Then go to Factory Settings. The system will ask you to confirm your choice twice, and then warn you that all user-defined settings will be reset. Then the equipment will automatically reboot. After this, all you have to do is select your region of residence and save the settings.

What to do if promo and information channels work, but the basic ones do not?

It may also be that the information channels are working, we will have to figure it out further. Here we draw attention to two possible reasons: unconfirmed personal data or incorrect display of the Smart card.

To verify, you just need to call the Tricolor line at 8-800-500-01-23. The call will be free of charge. You can also register on the website, where you only need to enter the equipment ID number to gain access to your personal account.

If the data is confirmed, but the channels are still not displayed, it is worth checking whether the receiver sees your Smart card. To do this, you need to go to the menu and click on the “Conditional Access” item. After selecting the module, you should see the card ID number. If it is not there, try reinstalling the card again. After starting the equipment after this, check the availability of the number and federal channels. If they are missing, then you will have to contact the service center - you will not be able to do anything else on your own.

How to update Tricolor TV software?

It's no secret that any software needs to be updated regularly. Sometimes the lack of an update is not critical, but in some cases it reaches such a level that the system simply stops working completely or partially.

In order to avoid these troubles or fix an existing problem, you need to enter the menu again and select the update item.

IMPORTANT! When the system is being updated, you should never turn off the equipment - a serious failure may occur, the consequences of which may be irreversible.

Let's sum it up

Now you know why the free federal channels Tricolor may have disappeared from your TV screen. If all of the above recommendations do not help, then you should contact the company’s support service, where they are guaranteed to help you and tell you what to do next.

As you know, after the end of the paid subscription service period, the Tricolor provider must continue to supply the client with ten free TV channels. However, sometimes it happens that Tricolor TV does not show free channels. What happened? Do I need to call immediately? technical support Or is there something I can fix myself?

Start diagnostics from the very beginning. By consistently and methodically checking each section of the circuit from the television studio to the TV screen, you can solve most problems with Tricolor without resorting to outside help. Which is not always fast and most often not free.

The procedure for checking the operability of system equipment

First, try rebooting the receiving device. Turn off and turn on the power again. Perhaps something went wrong during the connection process, automatic settings ended incorrectly.

Step two. The Tricolor information channel must work even if your access card is removed from the receiver. If it doesn't work, the screen should say "No Signal".

Most likely the settings have gone wrong. First of all, reset your equipment to factory settings. If there are violations in the channel settings, after returning to the default settings, the signal should appear.

How to restore factory settings

According to the instructions, resetting the settings to factory settings is recommended in all problematic situations with Tricolor. Open the menu, find Settings, enter your PIN. After that, select Factory settings and confirm your choice. A warning appears indicating that all user settings are about to be reset. Confirm your decision again. The receiver will reboot within ten or fifteen seconds.

Now you need to specify your region and re-produce automatic search channels. Once all working channels have been found, save the current settings.

Note. If by this time your paid service period has already expired, paid channels will no longer be shown, and free ones will be relegated to the very end of the list. Therefore, if you do not immediately find the usual free channels at the beginning of the list, most likely they were automatically moved to the end. Now look for them after channel one hundred and one.

If there is still no signal after resetting the settings, you need to check the path from the dish to the receiver - has there been a break in the cable connection? If the wires are in order, the installation and orientation of the plate itself could be disrupted. Try to reorient the plate yourself according to the instructions, or, if you don’t know how to do this, call a service technician.

Free channels are not shown, but the information channel is working

There are three possible options here.

  1. This situation may mean that the user has not yet verified their subscriber details.
  2. The receiver does not see the access card.
  3. The card is not installed correctly.

If user data is not confirmed, paid channels may also be disabled during the paid validity period of Tricolor TV. How can I confirm my user rights?

  • Call toll free phone 7.800.500.01.23, ask the operator to confirm your personal data.
  • Visit the official website of the service provider. Log in to your personal subscriber account at home page site. Confirm your details in your personal account.
  • To receive a password from your personal account, you need to enter the ID of your receiver or indicate the number of the subscription agreement, and then order a password. You can receive the password either on the receiver or on the one specified in the contract cellular telephone text message, you can also ask to send the password by email.

Now it’s time to check whether the receiver sees the access card. To do this, open the Menu, go to Conditional Access, then DRE Module. Look - in the ID access card menu item the number should be indicated, the same as written on the card installed in the receiver. If there is no number, it means that the receiver could not detect the card.

Sometimes the user inadvertently inserts the card with the reverse side. This also needs to be checked. If it is installed correctly, check it on another device. If there is such a possibility, of course.

If your card was detected normally on alternative equipment, everything worked - the receiver is faulty and must be taken to a service center for diagnostics and repair.

Software is outdated

To update the software, you need to find the update item in the menu and start the process. Be careful: you cannot turn off the equipment during the update, because the program will overwrite files and if they are only partially overwritten, then they will only work partially - i.e. will not work at all and the equipment will be damaged due to your fault!

Other possible reasons for the lack of broadcasting of free channels

Transmissions were stopped for several hours for routine maintenance or repairs. In this case, you just need to wait a while. Try to contact other subscribers and find out if their TV is working. Go to the official Tricolor website and see if a technical break has been announced.
You have an old receiver, it is not compatible with updated television broadcasting technologies - it's time to update your equipment.

If none of the above helped solve your problem, all that remains is to write an email to the customer service or try to call the operator.

Satellite television is a great way to watch your favorite shows and favorite channels where regular television is not available. But sometimes even such a convenient way to enjoy watching fails. But what to do if your favorite channel suddenly becomes unavailable? And is it possible to find out why Tricolor TV channels are not shown after payment? How can I restore access to pay TV, and what could be causing the problems?

There are many reasons why satellite TV may not be available. Therefore, before you panic and get upset, you should understand what happened. Problems may be related to:

  • poor signal quality;
  • receiver malfunctions;
  • antenna malfunction;
  • problems with the smart card;
  • incorrect payment;
  • not activated services;
  • technical work;
  • other difficulties.

Of course, you can immediately seek the help of a specialist. But his visit will take a lot of time, so sometimes it is much wiser to try to correct the situation on your own. Moreover, sometimes the solution to the problem lies on the surface and takes a matter of minutes. So, you can simply check that the equipment is connected correctly or even turn it off for a while. Sometimes this helps to return the signal without outside help.

How to fix hardware problems?

When faced with difficulties, the first thing to do is check whether the card is inserted correctly. Next you need to pay attention to the receiver. As a rule, if there are problems with it, instead of the usual inscriptions, other messages will be visible, for example 8888. If the settings have been reset, users will simply see two brackets. Naturally, in this case it is worth reconfiguring the receiver.

In addition, it makes sense to check the connection between the antenna and the receiver; in some cases, there is no signal due to damaged contacts. Ice on the equipment may also interfere with quality reception.

If all of the above does not help, you should think about how to turn on channels using other methods. Moreover, it will not cause any difficulties and is accessible to almost any user.

How long after paying for Tricolor TV channels turn on

Having finished checking the equipment, you should pay attention to other causes of problems. And the next thing worth checking is the activation of paid channels.

If Tricolor does not show paid channels, although there is money in the account, you should:

  1. go to the television operator’s website and log in;
  2. Next, you need to fill out an application to send activation codes;
  3. after this, it is recommended to turn on the receiver and select one of the paid channels;
  4. Having accomplished all the above, all that remains is to wait.

Typically, activation of paid content does not take much time. But sometimes, depending on external conditions and some technical factors, this process can take up to 9 hours. During this time, you should leave the receiver turned on. In this case, the TV connected to it can be turned off, since it is not needed to connect the TV.

Why doesn’t Tricolor TV show and write: “coded channel” after payment?

Additional difficulties may also be caused by the subscribers themselves. After all, it very often happens that when paying for television at an ATM, they incorrectly indicate their identification number or make mistakes in the number of the concluded agreement. You can cancel an erroneous operation in 2 ways:

  • by contacting the institution where the payment was made;
  • by contacting Tricolor support operators.

However, the first option will be available only in cases where the error is noticed in the first hours after sending the money. This is due to the peculiarity of the work of banks and financial institutions. Therefore, in most cases it is necessary to call contact center teleoperator or write a statement asking for help on the company’s official website. But it is best to check in advance which subscriber number the payment is being made to.

What to do if you were unable to return the channels yourself?

If all the proposed methods do not help, there is one last way to solve the problem. It is necessary to use the help of Tricolor TV employees. You can contact them in almost any convenient way. Users can:

  1. call toll free (88005000123);
  2. leave a request on the website;
  3. contact support via Skype;
  4. use social networks;
  5. write to online chat or make an online call.

Whatever the chosen option, the company’s specialists will definitely try to find the best way out of the current situation. Not a single client will be left without a response, because positive reviews satisfied subscribers are the key to the development of a teleoperator.

What to do if Tricolor TV does not show?

The most important thing, no matter what the problem, is not to panic, because this will make the situation even more difficult. It is better to approach the problem calmly and try to solve it on your own.

It is necessary to check the serviceability of the equipment, make sure that paid television packages are activated and clarify the correctness of the payment made. If the above does not help, you should use the help of the company’s specialists.

To do this, you need to contact the support operator and describe the current situation to him. In this case, it is worth preparing the contract number in advance, since without it it is impossible to correct the situation.

2023 wisemotors.ru. How it works. Iron. Mining. Cryptocurrency.