Can't see files when connecting iPhone. Why the computer does not see the iPhone via USB: solution to the problem. What to do if the computer does not see the iPhone

In this article, we have described for you all kinds of ways to transfer photos from your iPhone to a computer, and we chose not only Windows, but also Mac OS for this.

If you still think that iTunes is required for transferring, then you are very mistaken! You can also copy photos by simply connecting the device to your computer. The described method is suitable for almost everyone Windows versions. Connect your iPhone to your PC and wait for a notification to appear on your mobile phone screen "Should I trust this computer". Click “Trust” and wait until the system automatically detects the device and displays the autorun system on the screen with a choice of actions.

Here we are interested in the first point “Import images, videos”. Now select the folder to import and transfer all the files to your computer. Please note that only videos and photos from your camera will be copied. Once the process is completed, the system will automatically open a window with the saved data on your computer.

Important! If you have previously imported images from this device and saved photos and videos to the same folder or directory, only the new data will be copied.

Sometimes autorun does not appear, and in this case the import will not work. But you can go to "My Computer" and find there portable device iPhone and open it. Find the DCIM folder and copy all the data from there.

Transfer photos to Mac OS

If you own a Mac Pro or other Mac OS-based devices, you should definitely know how to properly transfer photos from your smartphone, because the process is a little different from Windows.

Connect your iPhone to your computer via USB. The system will request confirmation of trust in this device, click "Trust". As soon as your phone is recognized, the Photos program window will automatically appear on the screen. If it does not open, then find this program through the search and run it.

Mac OS will automatically open an Import window where you can select photos and videos to transfer to your computer. If you want to import all photos, then just click "Import all new photos". If you need to transfer only certain images, then mark them, and then click "Import selected".

Using iTunes via USB cable

iTunes is a universal product with which you can manage your iPhone, create copies, quickly customize desktops and icons, make new playlists and much more. But you can also use it to upload photos. To do this, open iTunes on your computer. If you don't have it, download it from the official Apple website.

Next, connect your iPhone to your computer using a USB cable. If the system requires permission to trust this PC, allow it. The program will automatically detect your device and display it as a phone icon in the upper left corner of iTunes. It will also be presented here full information about your model, charge level.

To copy a photo from your iPhone to your computer, you need to click on your phone icon, select the “Photos” tab on the side and check the box next to the tab at the bottom "Synchronize".

Next, select the directory into which the photos will be synchronized and click the “Apply” button. The system will automatically copy the data to the specified folder and open it. That's it, the transfer procedure is complete!

Using iTunes over Wi-Fi

The first connection process will be the same as described above. You must initially connect your phone to your computer via USB and open iTunes. Now here you need to configure the ability to synchronize by wireless communication. To do this, find your device in the list of devices and click on it in the left side tab. Next, go to the “Options” item and check the box next to "Synchronization via Wi-Fi".

The selected device will automatically synchronize with your computer. We go into the settings of our iPhone and find the item there.

All that remains is to click confirm, after which you will be able to wirelessly control your device via iTunes and transfer any data. You no longer need a cable for this. However, please note that this method is only suitable for you if your computer has a built-in or external Wi-Fi module.

Via Wi-Fi through a special program

There is another interesting way to transfer photos without using cables. To do this, go from your iPhone to Apple Store and enter the request Wi Fi Photo Transfer in the search. You will be shown a list of applications that match this request.

We choose any of them, evaluating them based on reviews. But the principle of operation is the same for everyone.

Have you downloaded the app? Come into it. We used Wi-Fi Photo as an example. You will be shown settings with an IP address, which you will need to enter in the browser on your computer in order to access the photos remotely. In this case, you must have Wi-Fi turned on on your phone and computer.

We enter the IP address in the browser and do not close the program on the smartphone.

In the browser we see a list of photos and mark all those that you want to transfer to your computer. Here you can even specify the range from and to, so as not to mark each one. Have you chosen? Click.

The system will automatically archive them and download them to your computer. Once the process is completed, close the application on the iPhone and turn off the wireless network.

This method not entirely logical, but when there are no other alternative options, it takes place! The main idea is transmission through social media VKontakte or Odnoklassniki to copy the data to the server, and from there, by logging into your account on your computer, download to your local disk.

But here there are 2 ways:

  1. Firstly, you can upload photos and videos to albums and then download them from your PC. But, as a rule, your friends will also see them, including in the event feed.
  2. Secondly, you can send photos to yourself by simply attaching them as separate documents or photos. And then download via PC. But keep in mind that you can send no more than 10 photos at a time in one message, and this creates a slight difficulty if there is a lot of materials.

And further important point! If you upload photos via social networks, their quality deteriorates significantly because social networks automatically compress them! As a result, only a small part of Retina quality will remain.

Photo transfer is also possible via cloud services, both standard iCloud and Yandex.Disk, Google, Mail and other services, of which there are a lot today. One of the most popular is Dropbox, where your data is securely protected.

To send photos from an iPhone, you need to log in to the service website or download it official application, log in with your account and upload all photos to the cloud.

Next, you log into the same account, but only from your computer and download the information to local drives. If you don't need copies of files in the cloud, then delete them! For example, Yandex is currently running a promotion according to which all users who upload photos to the cloud through the official application will be given free 32 GB of storage space. permanent basis. The iCloud service has a quota of 5 GB, and it is better to use it for backups!

Copy via AirDrop

This technology used only on Apple devices! It allows you to send photos, videos, various links and many other data from one device to another over the air. To use this option, you must first activate it. To do this, on your Mac, look for AirDrop and turn on Wi-Fi or Bluetooth. Better, of course, is the first option. At the bottom of the screen, find the item "Allow my discovery" and activate it. This is necessary so that you can receive data from all devices, and not just those that are in your contacts list.

Possible problems and solutions

  • Windows doesn't see my iPhone. Check that the system correctly detects your device when connecting. It will be visible in the tray when your iPhone is connected and you can click on this tab. In it you will see a list of drivers that are installed. If the installation does not occur, check if you have an Internet connection and try installing them in manual mode. To do this, go to “My Computer”, right-click, select “Properties” and click on "Device Manager". Here, find the device with the question mark and update its drivers via the Internet.
  • Photos are not copied. Sometimes the problem occurs due to lack of free space on the local disk computer. In this case, remove extra files on the disk or specify another folder where there is free space.
  • iTunes doesn't recognize the phone. Make sure you have the latest version of the program that supports iPhone. Very often, users ignore application updates, which is why they encounter similar problems.
  • The computer does not see the iPhone. Most likely, you forgot to confirm “Trust” in this PC. In this case, remove the USB cable again and plug it in again. An alert will appear on your phone where you need to click the “Trust” tab.

In general, if you need to transfer photos from iPhone to computer, one of the presented methods will definitely suit you, regardless of your iOS versions and device models!

In the new iOS firmware 7 there are many new convenient functions, but after that there are also some incomprehensible innovations. For example, the new one saves time on very frequently used tasks, the updated one has become more convenient and allows you to close several applications at once. We studied all these innovations without connecting the iPhone to the computer. But after taking a lot of photos using the application, and taking a couple of dozen, we decided to throw the whole thing into the computer. Anyone who has been reading iBeaver for a long time already knows how to download .

By connecting the iPhone to a computer with the operating system installed Windows system, we launched My Computer as usual, but among local disks the phone did not appear, for some reason the computer did not see the iPhone, we connected the device to the laptop, which the iPhone saw, but for some reason refused to show the photos. Alternatively, we tried clicking right click on the device and select – Get pictures, to which the iPhone said something like “You are not allowed.” I wanted to use it already. It turned out that iOS 7 introduced a function of trust between the iPhone (iPad) and the computer. When we took connected to iPhone computer and unlocked it, a question appeared on the screen:

Trust this computer?
Your settings and data will be available from this computer when you connect to it.

We clicked Trust and the photos became available for transfer from iPhone to computer. Launched My Computer again, where the iPhone appeared:

If the computer does not see the photo in Apple iPhone, then click the Trust or Update button

We go into the iPhone, but again there are no photos there, right-click, select – Update, the photos appear, and now we can copy them from the iPhone to the computer.

I was hoping that the iPhone would no longer ask for permission to trust my computer, but now every day when I connect the phone to the PC, it constantly asks this question. By clicking – Trust, the iPhone sometimes does not appear in My Computer; unplugging and unplugging the USB cable helps. Sometimes, instead of answering this question, I simply unplug the cable and plug it in again. Personally, I don’t need this annoying trust regime. And from a security point of view, it is stupid, unless of course on the iPhone.

It would be necessary to add the ability to disable it in Settings, otherwise side effects are already encountered in the practice of iPhone users.

For example, if during operation or experimentation a failure occurred and the phone stopped starting, then some users cannot enter the iPhone into DFU mode, and the iTunes program displays:

The iPhone was not configured to trust this computer; in order to synchronize with this computer or manage materials from it, click on iPhone button- Trust

But there is no way to press the button, since the iPhone does not start, such unpleasant moments are found in the iOS 7 firmware, let's hope that in subsequent versions of iOS such inconveniences will be solved by the developers.

Question: Photos are about 4.4 GB and I want to save my photos in MacBook Pro. I connect my iPhone to my MacBook Pro and iPhoto shows that the iPhone 6s is not showing the boot message yet. error in iPhoto - photos are not displayed. I just updated my iPhone to iOS 11, is this a problem? "

Community user Apple support

Some users have encountered the same problem as the user above - photos on iPhone will not show up on Mac in Photos/iPhoto/Photos when iPhone is connected. This may also happen to users who have just updated to iOS 11 or latest version iOS 12. In this guide, we will show you some simple tips to fix iPhone photos not showing up in iPhoto/Photos on Mac.

iPhone photos are not displayed in Photos/iPhoto, what should I do?

Tip 1: Check if iCloud Photo Library or My Photo Stream is turned on

If you've enabled iCloud settings for Photos on your Mac and iPhone, your photo may have already been imported to your computer, so it's possible that Photos/iPhoto/Photos isn't showing photos from your iPhone.


How do I view iCloud Photo Library options?

Step 1: On Mac: Go to Photos/iPhoto/Photos > Settings > General > iCloud.

Step 2: On an iPhone running iOS 10.3 or later: Go to Settings Your Name > iCloud > Photos. With iOS 10.2 or earlier: Go to Settings > iCloud > Photos.

Tip 2: Best Alternative Photo/iPhoto Tool: Manage and Transfer iPhone Photos with Tenorshare iCareFone

If photos are not showing up on your Mac yet, you can try an alternative tool - Tenorshare iCareFone to transfer your iPhone X/8/7/6s/6/5s photos to Mac. With Tenorshare iCareFone management iPhone photos on a Mac/PC computer will be much easier and faster. You can also transfer photos from iPhone to iPhone or from computer to iPhone without erasing.

Export Photos from iPhone to Mac Instead of iPhoto/Photos:

Step 1: Open Tenorshare iCareFone and connect to your iPhone > Tap Photos.


Step 2. Next, click “Export”. Exporting data to PC/Mac will begin, the first one must be selected necessary files and click "Export". By default, these files are saved to a folder on your hard drive. You can also create a save folder yourself.


iCareFone Review

Tip 3: Try taking a new photo to see if Photos/iPhoto Photos can read normally

If you see that your iPhone is connected to the Photos/iPhoto/Photos app while the photo thumbnails are not displayed or partially appear on the interface, immediately take a photo or save a screenshot. Problem, iPhoto won't import from iPhone, should be closed if the program is not corrupted.

Tip 4: Update your Mac and your iPhone system to the latest version. If possible, upgrade iPhoto to Photos

If you are using any other photo storage device on your Mac, such as DropBox, which may conflict with the Photos/iPhoto app. This is why the photo doesn't show up in iPhoto. You should close DropBox or simply delete it.

Sometimes iPhoto doesn't see iPhone. Turn off iPhone when Photos/iPhoto/Photos won't load photos from iPhone and turn off Mac computer OS X, reboot if necessary iOS device. You may see a prompt on your iPhone asking you to trust this computer when you connect again. Click "Trust" to continue. You may also need to unlock it to successfully import images from iPhone to Photos/iPhoto/Photos app.

In addition, you want to recover photos, contacts, messages on your iPhone, if they were deleted for one reason or another, please use the product

Sometimes the owners of "apple" mobile phones wondering why the computer does not see the iPhone via USB. This method of connecting gadgets is used quite often. For example, to restore an iPhone. And if the computer stops seeing the phone, a number of problems arise. Why is this happening? And how to deal with such situations? We will talk about all this below. Often there is no real reason to panic. Therefore, even a schoolchild can cope with the task.

Main reasons

Why can't my computer see my iPhone via USB? Answering this question is more difficult than it seems. After all, both the telephone and the computer are complex equipment. Even a small operating system failure can lead to the situation under study.

Most often, users encounter the following sources of the problem:

  • mechanical damage to the USB cable;
  • failure of USB ports and connection sockets on the iPhone;
  • viruses;
  • outdated software;
  • absence or installation of old versions of drivers;
  • old OS (on a computer or phone);
  • conflict of programs on the computer;
  • antivirus restrictions;
  • hardware damage and failures in the smartphone.

In fact, fixing most of the problems listed is easier than it seems. And then we will figure out how to make Apple phones work when connected to a computer.

About correct joining

Why did the computer stop seeing the iPhone via USB? It is quite possible that the user simply connected the devices to each other incorrectly. Such situations do occur in practice.

So, to properly connect your iPhone to your PC, you will need:

  1. Install and launch iTunes.
  2. One end USB wires insert into the iPhone, the other into the "USB" socket on the computer.
  3. Wait a while.

A few seconds after this connection, the iPhone will synchronize with the computer. iTunes will see the corresponding equipment, after which you can work with it further.

Disabled equipment

Why can't my computer see my iPhone via USB? The fact is that synchronizing devices is only possible if the PC and smartphone are turned on.

Accordingly, sometimes users try to connect a discharged or turned off iPhone to a computer, and this fails.

How to fix the situation? For example:

  1. Charge your iPhone and try syncing again.
  2. Just turn on the phone. The technique works if there is at least some battery life on the smartphone.

But, as practice shows, the proposed problem does not occur very often. And even a schoolboy can fix it. What if the computer does not see the iPhone via USB, provided that all equipment is turned on?

Cable integrity

The connection wire may be damaged. Then the only correct solution is to replace the cable. You can buy it at any specialized store (with accessories for Apple or computer equipment).

To check the functionality of the USB cable, you will need to carefully examine it. Perhaps some damage will be noticeable on the surface. It is advisable to connect the cable to another phone and computer.

Sometimes the cause of synchronization failures is too much long cable connections. For example, bought independently in a store. By replacing the wire with a shorter one, the problem can be eliminated.

Nests

The computer does not see the iPhone 6 via USB? If everything is fine with the cable, it’s time to check the device connection sockets. Their damage is rarely visible to the eye.

Required:

  1. Connect another device to the computer (to the “problem” socket). For example, a flash drive.
  2. Connect your smartphone through the appropriate socket to another device.

In the first case, the gadget was never detected by the operating system? This means the USB connector is damaged. Just connect the cable to another port and the problem will disappear.

In the second case, you will have to take the iPhone to a service center. Only after repairing the connection connector on the phone will it be possible to synchronize it with the PC.

Antivirus and firewall

Has your computer stopped seeing your iPhone via USB? Sometimes users note that a similar problem occurs when the firewall and antivirus are active. These applications may block access to operating system programs and other devices.

It is enough to disable them to correct the situation. This is done like this:

  1. Right-click on the antivirus icon in the tray and select the “Exit” option. The corresponding button under the “Disable” view can be found in the program settings.
  2. Go to "Start" - "Control Panel" - "System and Security" - "Administration" - "Services". Go to "Firewall" and check the box next to "Disable".

Ready! You can now try to connect again. It is advisable to restart the computer after the manipulations have been performed.

Viral infection

The computer does not see the iPhone 5S via USB? If this is not the first time a similar problem has arisen, you will have to check the OS for viruses. Malware can completely destroy computer software. Often lack of synchronization with peripheral devices on a PC indicates the presence of viruses.

All the user needs to do is scan the operating system using any antivirus. Detected dangerous objects are treated using a special button. Anything that cannot be deleted is either quarantined or completely deleted.

It is advisable to run the SpyHunter program after scanning. It helps to find and remove computer spies. Because of them, problems sometimes arise with synchronizing devices on a PC. The application works like an antivirus.

Old programs

Why can't my computer see my iPhone via USB? If the user has not updated the operating system for a long time (including on the phone), and also if he is using old software, the problem will be obvious. Over time, outdated versions of applications simply cease to be supported.

To resolve the problem you must:

  1. Update Windows. To do this, the operating system has an "Update Wizard".
  2. Update iOS. You will need to go to “Settings” - “Software Update”, having previously connected to Wi-Fi, and then click on the “Update” button.
  3. Delete old version iTunes and download the latest build of the application to your computer. After initializing it, the problem with synchronizing the phone will be resolved.

Everything is simple and clear. Update software does not require any costs. All listed programs and applications are distributed free of charge.

Drivers

It’s still not clear why the computer doesn’t see the iPhone via USB? Didn't all of the above scenarios work?

It is worth paying attention to the drivers installed on your computer. Their absence or an outdated version may lead to synchronization problems.

The driver update algorithm is presented as follows:

  1. Open the website of the manufacturer of a particular device.
  2. Select the device model.
  3. Specify the operating system you are using.
  4. Download the installation file.
  5. Launch the installation wizard and follow the on-screen instructions to complete the process.

You can do it differently. To update the driver you need:

  1. Open "Device Manager".
  2. Select the required equipment and right-click on it.
  3. Go to the "Properties" section.
  4. Open "Drivers".
  5. Click on "Update".

A few minutes of waiting - and the job is done. Everything is not as difficult as it seems.

Apple Mobile Device

Wondering why the computer does not see the iPhone 4 via USB, users sometimes notice that a failure occurs when loading the Apple Mobile Device service. As a rule, this is just a glitch. This can be fixed by restarting the associated software.

If the Apple Mobile Device startup error persists, you will have to completely reinstall the service. It is advisable to do this with an iTunes update.

Force reboot

We found out why the computer does not see the iPhone via USB. Did the listed solutions to the problem not help? Something else is worth trying. The thing is that in some cases the problem under study occurs due to iOS system failures. Helps eliminate them forced reboot"Apple" device.

This is done like this:

  1. Press the bottom volume button or the Home button (iPhone 6 and above).
  2. Hold down the "Power" button.
  3. Keep the controls pressed for approximately 10 seconds.

That's all. After your phone restarts, you can try to connect it to your PC again. If unsuccessful, you will have to contact service centers. They will quickly help you correct the situation.

Recently, a friend connected her iPhone 5s to her computer, but it stubbornly refused to see the photo. Tragedy? No.

If your laptop or computer is stubborn and you can’t see the photo or the device itself, then the problem is most likely in the cable, computer or iPhone connector.

Easy to check. Just try connecting a different cable or media (maybe a different smartphone).

Also, this can be caused by the lack of a driver or incompatibility of standards.

Why does the PC see the iPhone, but not the photo?

What could lead to this? It’s rare, but the iPhone simply may not be recognized by Windows 10 or another version.

One solution is to use a Mac OS emulator, which should give access to smartphone data. You can also log in to the Apple iCloud service with your details and download photos to your PC.

ATTENTION: your computer must have trusted status - on the screen of the unlocked device, confirm the trust request.

Also, look to see if any applications that use the camera or directory with pictures are active – if you find them, close them.

NOTE: Judging by the comments, I noticed that not everyone can solve this problem based on the post on this page, so I have prepared other solutions to this problem. I recommend that you familiarize yourself with them.

Why doesn't the computer see part or half of the photo from the iPhone?

If you don’t see pictures from your iPhone in Stream or on Yandex disk on your computer, make sure you have an active Internet connection. Without the Internet, My Photo Stream or Yandex disk will not display photos.

Also check if there are missing photos in the deleted album (Trash) and make sure you are signed in to iCloud using the appropriate Apple ID.

WARNING: Photos or videos copied to your device from using iTunes, are not copied to iCloud Picture Library, so you may not see half or part of it.



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