How to fix activation error on iPhone 5s. Step-by-step iPhone recovery. Recovery without a computer

iPhone models For many years now they have been taking first place among the desired new products. Sales volumes are high enough to call the company's products a market favorite. Apple provides high-quality support to buyers of purchased equipment. However, malfunctions occur here too. Recently, iTunes has been crashing massively: “Unable to activate iPhone. Happened Unknown error 0xe8000013”, which appeared after the transition to iOS 11. The phenomenon is widespread and can occur during any reset or firmware update of the device. Read on to find out what to do and how to solve the problem.

What causes the error?

The main cause of the problem is said to be a banal bug in iOS 11, which, by the way, should be fixed by the developers themselves. In the vast majority of cases, a malfunction of the operating system causes a problem in the iPhone 5S. There are several other reasons highlighted on the forums:

• replaced Touch ID;
• phone use serial number, which does not belong to him.

Unknown error 0xe8000013 when activating iPhone

How to fix activation error 0xe8000013?

Unfortunately, there are no 100% effective ways to do this yet, but, nevertheless, you can try some options. Where to begin? Here is a list of simple manipulations that you can try.

1. Connect USB directly to motherboard.
2. Try connecting through all available ports.
3. Change the connecting cable - use the original.
4. Disconnect other devices, restart your laptop or PC, connect your phone.
5. Insert a SIM card with a positive balance (the phone may try to send a technical SMS).
6. Press and hold the Home button and insert the cable into the connector.
7. Restore via Recovery Mode. With the phone turned off, hold down the button "Home" and connect to a PC running iTunes.
8. Report the problem to support.

Even service centers will not be able to eliminate the error that appears, so contacting the specialists on this moment don't make sense. How to avoid getting into such a situation?

By the way, read this article too: How to charge your smartphone correctly so as not to damage the battery

Checking the device serial number

Unfortunately, this is not a solution to the problem, but real opportunity find out if your serial number is included in the database. If it is busy, then it is impossible to reset the settings and flash the firmware until the situation with this error is resolved.

How to check the serial number:

It so happened that problematic smartphones can be sold as new. They come with a box and other necessary documentation. When purchasing, it is advisable to check that the serial number on the box and in the device settings match, in order to avoid troubles in the future. Please note that replaced devices even go through official networks, so a personal check will be useful. When talking about any iOS error, it’s worth remembering one more procedure – DFU, which we’ll look at in more detail.

Recovering iPhone in DFU mode

If the normal recovery mode does not help, then use a different approach. The abbreviation DFU stands for firmware update mode. In fact, it is designed for emergency situations such as error 0xe8000013. The touchscreen and operating system shell are not used here. Therefore, the device will not respond to touches and presses with obvious signs. To enter the mode you need to do this.

Exiting DFU debugging is no less simple. You just need to press the power button. Did not help? Then press “Home” + “Power” for 10 seconds with the cable disconnected. This reset will erase all your data on your phone, so you need to take care of it beforehand. backup copy. Today, such a restoration is the most correct, but drastic decision.

Conclusion

Apple Company treats its customers well, providing prompt resolution to any problems. This error But it is global in nature, and they are already working to eliminate it. An update will be released in the near future that will fix the bug, so don’t give up on your device, but be patient. The likelihood that the device will remain inoperative tends to zero.

A screen that frightens users and displays the message activation error can appear for a number of reasons. Regardless of what exactly led to the “breakdown,” the user should know that the further scenario will require, if not repairs in the service, then certainly a system rollback and a number of other manipulations. Unfortunately, the more “killed” the smartphone model is, the less likely it is that the iPhone activation failure can be corrected. It is important not only to conduct an external inspection of the phone, but also to restore the picture that preceded the breakdown. This will help you understand why the iPhone activation failed in the first place, as well as what you should do next. It is likely that you will need to not only roll back (return to the previous version) the changes made to the smartphone, but also clean the device itself. However, it is fair to note that there is still a chance for the smartphone to be restored.

Why activation is needed

Before thinking about the question of what to do if the activation of the iPhone fails, some angry users will blame the developers from Apple Inc. for the imperfection of the device. Many Apple supporters have repeatedly seriously criticized the activation procedure as ineffective and problematic.

In fact, the process of activating a smartphone helps to personalize it and specify it to the needs of the owner. It is not recommended to skip this process, as this may later lead to data loss or disruption of the synchronization process. Therefore, the corporation strongly recommends that users go through the activation process every time the device requires it.

What is the reason for the failure

The most common are two specific iPhone activation failure problems. The first is the hardware, both the device itself and Apple servers.

If the user is asked to wait with the activation process until a certain conditional period, then it is quite possible that the problem is in the hardware. This happened during the iOS 9.3 update, when the company's servers went down due to the simultaneous start of the download process from several million devices. This problem can be solved by simply rebooting during the least peak periods. I would like to add that technical support Apple promptly resolves platform load issues.

Modem malfunction

If the problem is hardware in nature, but Apple's servers are fine, then the problem is in the device. If the iPhone writes that the operation failed, but another device is updated without problems, then the issue is most likely in data processing specific device. Checking this is quite simple, just select the item with the letter “i” circled, after which it will become clear whether the device is capable of receiving data. This item also shows devices. If this is not the case, then the problem is almost 100% in the smartphone modem.

How to fix it

A hardware failure in activating an iPhone can be fixed either at a licensed service center for a fairly significant amount, or using homemade technologies.

The latter include common private services, but even in such an organization the technician will undertake to repair the phone with great reluctance. The more expensive the device, the more expedient it is to transfer it to service center rather than trying to solve the problem yourself.

Also, the reason for iPhone activation failure may be short circuit in the contacts of the board where the modem is located. In some cases, a sudden change in temperature can help, when the smartphone is suddenly cooled down or, on the contrary, heated up. However, such manipulations should be carried out at your own peril and risk.

Software glitch

In the event of a software failure, we are talking about the installation of suspicious software or the shell as a whole. In this case, saving the entire smartphone, as well as fragments of the system and user data, is possible only by rolling back all changes in the gadget to the previous version.

Therefore, it is recommended to perform these functions not only at the request of the software, but also independently. A system rollback can also be performed in a regular service, after which the chances of resuscitating the device are high. Otherwise, the gadget will also have to be sent to an official service, where the system will simply be torn down and reinstalled, which will also be expensive. Moreover, the owner will have to say goodbye to his files.

Several other reasons for iPhone activation failure

The iPhone activation procedure itself may be terminated for a number of other reasons independent of software. Before going to the service center, you should first carry out a few simple manipulations with the device: check for a SIM card in the slot, rearrange it, and then try to activate the device again. It is also recommended to change the Internet channel. It is quite possible that the next device update is too heavy or that the data packet transmission channel is occupied by another gadget. Another option is to activate the device through iTunes. If this does not help, the service will offer to restore data, after which the device will automatically return to its previous state.

If the device is not registered

Failure to activate an iPhone online when the gadget and Apple servers are working properly can also be dictated by the fact that a beta version of the firmware was installed on the smartphone. In this case, upon release, already full version With corrections, a certain number of devices may “fall out” of the register. In this case, you can fix the iPhone activation failure by going to the developers’ website, where the gadget will have to be added to the database manually by entering information. If this does not help, then you need to contact an official service center, after which the device will be working properly. If the iPhone says activation failed, then this is always a reason to contact the service center.

Sometimes it is difficult to say for sure why the iPhone activation failed. Some factors leading to an error may be interrelated. The owner can only be recommended to conduct a full external inspection of the device, after which not to resort to artisanal methods of restoring the gadget, but to immediately turn to professionals. Almost any instance of activation failure can be fixed, with the exception of a modem failure. Much more destructive are attempts by users to solve the problem themselves, after which the gadget can no longer be repaired.

Activating an iPhone is a simple process and is made intuitive by Apple developers, however, problems can arise here too. One of the most common mistakes is associated with the message that appears: “Your iPhone could not be activated because the activation server is temporarily unavailable” - we will tell you how to get rid of it in this instruction.

Right now, a huge number of users from all over the world are trying to update to iOS 9.3. Before such a serious influx of people who want to install new firmware Even strong Apple servers cannot resist, so many people experience errors when updating. To avoid any problems occurring, it is strongly recommended that you delay the update for at least a few hours. Once the Apple update servers start working normally, you can install it on your iPhone, iPad or iPod touch latest version iOS.

While activating your iPhone, you may encounter various errors, the list of which is listed below:

• "Your iPhone could not be activated because the activation server is temporarily unavailable"
• "iPhone is not recognized and cannot be activated for service"
• "SIM card in this iPhone not supported"
• "iTunes can't verify your device"

If one of these messages is displayed on your iPhone screen, try using our tips - one of them will definitely help you deal with the problematic situation.

Insert SIM card

New iPhone owners are often in such a hurry to get to know their device that they completely forget about the need to install a SIM card. In this case, there is no need to reboot the smartphone - the activation process will continue immediately after installing the SIM card.

If a SIM card is inserted, you need to make sure it is working. Try using a different SIM card and try activation again.

Use a different Wi-Fi connection

A Wi-Fi connection that blocks your smartphone from connecting to Apple servers may be one of the reasons why you cannot activate your iPhone. Take advantage of another wireless connection and try again.

Try activating your iPhone through iTunes

Connect your iPhone to your computer, open the latest iTunes version and try to activate your smartphone. This method is best used if you do not have the opportunity to connect to another Wi-Fi network.

Reboot your iPhone

Problems with iPhone activation can be resolved after a simple reboot of the smartphone. Reboot your device and try to activate it again.

Restore iPhone via iTunes

In most cases, the first four tips will solve the problem with activating the iPhone, however, if all else fails, it’s time to bring in the “heavy artillery.” Restoring an iPhone is done as follows: by pressing and holding the Home button, connect the smartphone to the computer. The device will be recognized by iTunes in recovery mode, after which you will need to click the "Restore" button.

Iphone activation failure may occur on different models smartphone. The problem presented may arise due to several reasons. To fix the error, you need to check what caused it to appear.

There are many explanations why an iPhone owner cannot complete the activation procedure. Below we will study this issue in more detail and try to understand solutions to the problem.

Apple server is temporarily unavailable

The presented error will show the user the message - the server is temporarily unavailable. That is, it was not possible to obtain activation information from it. In this situation, your efforts are powerless. The performance of servers depends entirely on the company. The only way out is to wait until the developers can get the servers up and running.

Information about their work can be obtained on the official website - https://www.apple.com/ru/support/systemstatus/. Active ones are marked in green, and disabled ones are marked in red.

Reset

Iphone activation error after resetting? When did Apple release updated version iOS firmware 11, it made some changes to the smartphone repair policy. If the phone has undergone repair work, during which a replacement was carried out faulty parts, then it is important that purely original components are installed in it.

Using “left” components will definitely block the device after you reset the settings. However, you will not be able to activate the system.

It is worth noting that older versions operating system are not affected by this factor. That is, you can safely reset the parameters without fear that your mobile phone will turn into a “brick”. This policy has only changed for iOS 11 and 12. Therefore, refurbished phones should be avoided.

Thus, the company decided to add additional security measures. When the user resets the parameters when the device boots, the system sends information about the components to the technical apple center. If the security system detects non-original parts in the phone that are not in the company’s official database, it will automatically block it.

The solution to the problem is to contact the service under warranty.

Hardware problems with iPhone

Activation failed cellular network Iphone may occur due to hardware faults. An example is a situation where a smartphone cannot find sim card, and even if it is available, it is in search of a cellular network. Without connection, the lock cannot be removed. You need to diagnose your smartphone at a service center.

Problem activating iOS 11 on refurbished phones

Owners of phones that were previously restored are more likely than others to suffer from activation problems. The presented problem affected only new firmware versions, starting with iOS 11.

It is not recommended to purchase phones from dubious sellers. They will not give iron-clad guarantees for the originality of components, perhaps in this device Chinese and low quality parts were used. Such gadgets completely copy real iPhone, differing from them in system parameters.

Also included in the risk category are users who have had non-original components installed at a repair service. Therefore, if you decide to reset the settings, then when the system starts, data about the installed components will be transferred to the Apple servers, after which blocking will follow.

Activation lock set

Sometimes, using trading platforms For private advertisements, for example, Avito, activation problems may arise. This means that the previous owner of the gadget did not change account. Contact him to resolve the issue.

SIM card not supported

iPhone activation failure may occur if the gadget cannot detect the installed SIM card. Check that it is the correct size and is inserted correctly into the connector.

Internet connection problems

The next reason involves an unstable Internet connection. In other words, it is impossible to contact the server that should receive information from your smartphone. Check the stability of the mobile network. It is recommended to connect to Wi-Fi to resolve the issue.

What to do if iPhone 4/4s/5/5s/6/6s/7/X activation fails

If the service notifies you of technical server problems, then the only way out is to wait until the servers are working again.

If activation is blocked, it means the previous user did not change accounts and did not delete data from his iCloud. The presented security measure was developed in case of smartphone theft. To unlock the gadget, you need to specify the identifier and code associated with the old account (past owner). You also need to erase your account and replace it with a new one.

The second solution to activation blocking involves calling AppleCare, where specialists will help with the question if the user can prove that the iPhone belongs to him.

Update required

Sometimes an error may occur due to old version firmware. After iPhone activation fails, an update is required. It is required to timely install patches released by developers. Check your settings for new updates. If this malfunction does not allow you to download the update, you can try activating the system through iTunes.

SIM card check

Check if the SIM card is installed correctly. Doesn't fit on your phone? Contact your operator to receive the desired option SIM cards If after checking there are no problems with the SIM card, then most likely the reason is hidden in a hardware failure.

Reboot

In some situations, a reboot or reset may help. iPhones reboot when you hold down the Home and Screen off buttons.

Checking mobile network blocking

Check if yours is working mobile network. Perhaps the reason is due to a poor online connection. Use Wi-Fi.

Activation via iTunes

Activation can also be carried out with using iTunes. Instructions:

Restoring an iPhone is a standard return operation Apple smartphone back into working order after various failures. Unsuccessful firmware, incorrectly executed jailbreak, incorrect update iOS - if you know how to restore an iPhone, you can fix almost any problems that arise during the operation of this device.

Recovery procedure

To restore your iPhone, you need to enter Recovery Mode. It's easy to do:

When the iPhone is ready for the rollback and error correction procedure, click the “Restore” button.

iTunes will independently find the current firmware version and install it on the smartphone, returning it to the state in which it was immediately after purchase.

Working in DFU mode

If iPhone recovery does not work in Recovery Mode, then you need to enter the device into DFU mode. This mode is used if there is software errors– for example, when the iPhone does not turn on. DFU mode works at the hardware level, so it helps to reset all settings even in the most difficult cases. To enter DFU mode:

1. Connect your device to your computer.
2. Press and hold Power and Home for 10 seconds.
3. After counting to 10, release Power while continuing to hold the Home button.

It's difficult to enter DFU mode the first time because nothing changes on the screen. If the recovery mode detects itself as an iTunes icon, then the phone does not seem to turn on in DFU. Therefore, you need to look at the computer screen where iTunes is running. As soon as the iPhone enters DFU mode, a notification will appear in iTunes informing you that the program has detected the device in recovery mode, and you need to reset all settings and content to continue working with your smartphone.

If you need to install another firmware, hold down Shift and click “Restore”. An explorer will appear through which you need to specify the path to the previously downloaded firmware.

Recovery without a computer

If you don’t have your computer at hand, it won’t turn on, or you can’t connect your iPhone to it, then try resetting all settings through the device settings. As a result of this operation, you will receive a clean smartphone without settings and user information, so be sure to make a backup before resetting. If the smartphone turns on normally:

It is not necessary to delete user files. If the iPhone turns on, then you can troubleshoot its operation simple reset settings. In this case, the user’s personal data will remain intact.

Recovery after reset

If you need to restore your iPhone after resetting all settings and deleting content, you won’t be able to do this without a backup copy. The presence of a backup file with information stored in the device’s memory is the main point that needs to be checked before performing a reset. After iPhone rollback to the factory state, all personal data of the user is erased from it.

Creating a backup before resetting:

After the reset, the iPhone will be like new: no content or settings will remain on it. To get all the information back, you need to connect the device to your computer and restore from the backup via iTunes. Choose the most recent backup, as it stores the most current information.

You can also restore all settings after a reset via iCloud, provided that you stored backups on the cloud. In this case, when setting up iPhone you need to select the “Restore a copy from iCloud” option and specify a suitable backup.

Problems during recovery

If after a normal recovery the phone does not turn on, then it makes sense to transfer it to DFU mode and try restoring via iTunes again. This time you shouldn’t trust iTunes: download official firmware and select it in the Explorer window by holding Shift and clicking on the “Restore” button.

Sometimes the TinyUmbrella utility helps solve the problem that the smartphone does not turn on after resetting the settings via iTunes. This program has an “Exit Recovery” button. If the iPhone does not turn on after recovery, you need to select it in the TinyUmbrella window and click “Exit Recovery”.