The keyboard and touchpad on the laptop do not work: brands, models, operating characteristics, possible causes and tips for resolving the problem. Causes of malfunction of the keyboard and touchpad The touchpad and keyboard do not work, what to do

The touchpad on a laptop does not work, what should I do and where should I go?

First of all, you need to understand what a touchpad is and what the problem might be.

Touchpad (from the English touchpad - touch pad) - a device for controlling the cursor in .

The device was invented in 1988 by George Gerfeide, but gained popularity only 6 years later, after licensing and installation on PowerBook laptops from Apple.

Possible problems with the cursor control panel and solutions to them will be discussed below.

Most laptop owners prefer to use a mouse rather than a built-in touchpad for comfortable work.

The need to disable the touchpad may arise if you have a landline phone, or if you plan to type large amounts of text.

The fact is that when typing, there are often cases when you can accidentally touch the touchpad with your shirt cuff for hours, causing the cursor to move across the text.

In some laptop models, the process of disabling the touchpad is automated, but you have to enable it manually.

Asus: Fn + F 9

D ell: Fn + F 5

Fuj i tsu : Fn + F 4

G i g a byt e : Fn + F 1

L e n o v o : Fn + F 6

Hewlett-Packard (HP)

HP, as well as some other laptop manufacturers, prefer to move away from the standard key layout Fn + Fx and place the touchpad power button directly on the touch panel; it is located in the upper left corner and has a light indication for ease of operation.

To fix the problem, you should go into the laptop BIOS. You can go to the BIOS settings at the boot stage by pressing a specific key on the keyboard.

The name of the key depends on the BIOS manufacturer. Usually these are the keys Del, Esc, F1, F2, F10, etc.

The moment when you should press a key can be determined by the appearance of an inscription with the name of the key to go to BIOS. If you start pressing earlier or later, you will not be able to enter the BIOS.



Touchpad operation is possible if set to “Enabled”, i.e. “Enabled”, if the value is set to “Disabled” - the touchpad is disabled.

The touchpad is a century-old feature, long ago replaced alternative control mouse. With it we can completely control our device, be it a laptop or a hybrid tablet. Many laptops (Acer, Asus, HP, Lenovo, Dell) have problems with the touchpad. What to do if the touchpad on a laptop does not work in Windows 10? Let's look at 5 ways to solve this problem.

1. Re-enable the touchpad using the Fn key

One story happened to me when I turned on WiFi on my laptop and accidentally disabled the touchpad. For a long time I searched for the reason, without immediately realizing what had happened. It turned out to be simple, laptops have a button additional functions called Fn from the bottom left of the keyboard. To enable any function on a laptop, press the combination of the Fn and F1...F12 buttons. On these same buttons F1-F12, pictures or symbols are drawn to apply the parameter. For example, to turn on the touchpad, you need to press Fn+F7; on the F7 button itself there will be an image of something like a touchpad. You can press all the buttons in order Fn+F1...F12, but remember that there is a function to turn off the display; press again the buttons on which the screen went dark.

On some HP laptops, the touchpad is turned on and off by double-tapping the edge of the touchpad itself. Asus and acer brands may have a separate button next to the touchpad. If the touchpad still does not work, then move on.

2. Removing Other Mouse Drivers

There are times when you have had a whole bunch of drivers connected in the past from different devices mice and you never deleted them. Some drivers from mouse manufacturers automatically disable the Touchpad themselves. Go to device Manager by pressing a combination of buttons Win+R and enter in the line devmgmt.msc.

Find the line indicating mice and other pointing devices, click on the tab to expand the category and remove all mouse drivers in order until the touchpad starts working on your laptop. If it doesn't work, try rebooting the system after removing all drivers. Touchpad not working? Let's move on to the next point.

3. Update or rollback the touchpad driver

Try updating or rolling back the touchpad driver. Go to the same device manager as described above. Find the device Touchpad, usually it is called the same as the brand of laptop (Dell TouchPad, Lenovo TouchPad, Synaptics, HP TouchPad, Acer TouchPad, Asus TouchPad.) Right-click on your driver and select properties. Next, click Update to see if there are any useful updates for your touchpad.

Many people have reported on the Microsoft forums that the Touchpad stopped working after Windows updates 10, for this you need to select rollback driver. If your Rollback button is not highlighted, it means you don’t have previous version drivers.

In many cases, the device manager does not work to enable TouchPath on a laptop. If your TouchPad still does not work on a laptop in Windows 10, then go to the mouse properties.

  • Dial mouse in line windows search and go to Mouse Settings.
  • Click Extra options mouse, in the window that opens go Device Settings, tab Touchpad or as in the picture.
  • Find your Touchpad and click "enable".

5. Disable touch screen input service for hybrid laptops

If your laptop is a hybrid (laptop and tablet in one with a touch display), there is a chance that the touch screen input service, which controls the functionality of the stylus, is interfering with your touchpad.

To disable the service press win+R then enter services.msc and in the list of services find TabletInputService or Tablet PC Input Service. Right-click on it, then disable it. A very inconvenient solution for those who use touch screen and touchpads, but you can then be smart and try to remove the drivers, roll back, update and then start the service again.

Modern laptops are a very convenient and practical technology, but due to their complex design, in which all devices are combined into one, various problems can arise, most often associated with the keyboard or the touchpad, which has long been loved by all users. If the user’s keyboard and touchpad on the laptop do not work, then there is no need to make a tragedy out of it, because if there is a problem, then there is a solution. The whole complexity of this situation is due to the fact that the laptop, keyboard and touchpad are a single whole, which makes it a little difficult to get to the problem area.

Common causes of keyboard and touchpad failure

The keyboard and touchpad on my laptop have stopped working - what should I do? Keyboard failure can occur for several reasons:

    Driver failure. Has your keyboard stopped working? Perhaps the reason lies in incorrect operation drivers. To verify this, you need to start the laptop and press the F2 or DEL key, after which it will open BIOS system. If a person can use the keyboard in the system, then the problem can be solved independently. You can also try booting your device in safe mode. If the user has an early Windows model(XP, 7, Vista), then you can start the system in safe mode by pressing the F8 key, which you should press at startup, then select the appropriate partition. In new Windows versions you need to go to the administration section and check the box " safe mode", and then reboot the device.

    Drinks are the enemy of the laptop. If the user spills a drink on the keyboard or touchpad, you must immediately turn off the device, disconnect the battery, and turn the laptop over so that the liquid does not spill on the motherboard. After completing the steps, you should disassemble the device, clean and dry the damaged areas, and after a few hours you can start it up again.

    Damage to the cable. Most often it occurs among users of devices that have been in use for many years. Over time, the contacts of the cable oxidize, or the user could damage them when trying to clean the laptop on their own.

    Mechanical damage to the device or heavy contamination can cause the keys to stick. Decide this problem you can: clean the keyboard or replace damaged keys.

The touchpad may malfunction due to:

    Contamination of the touchpad surface is the most common problem, which can be solved by cleaning the touchpad from dust using alcohol.

    If the first reason does not apply to the user's case, then you need to try to launch the touchpad using the Fn key combination + the F1 to F12 key, with the touchpad icon. If this doesn't help, there may be problems in BIOS operation: run it and find Internal Pointing Device in the settings, check this item (if it is Disabled, you need to change it to Enabled). Next, save the settings and reboot the device.

    Oxidation, damage or disconnection of the touchpad cable from motherboard. Solution - you need to disassemble the laptop and check the cable.

    Mechanical damage to equipment. Requires contacting a specialist.

    If the keyboard fails along with the touchpad, then the reason lies in the malfunction of the motherboard.

    Liquid contact with the surface of the device is a serious problem and requires immediate attention. service center.

On an HP laptop

If the keyboard and touchpad on an HP laptop do not work, you should also pay attention to the manufacturer. Laptops of this model have their own operating errors. This occurs if the device mistakenly enters tablet mode.

A hard reset needs to be performed. To do this, move the device to the laptop position, turn it off, unplug it, then remove the battery, then hold down the power button for 30 seconds, insert the battery back, turn on the device, and check the operation of the keyboard. After completing the actions, you must return the device to the technician.

If the touchpad on an HP laptop fails, you should use the following key combination - Fn + F5. If after performing this manipulation the problem has not been corrected, you should go to the BIOS settings and in the device management section, set Enabled opposite Internal Pointing Device. You may also have to update the device drivers yourself or with the help of a wizard.

On a Lenovo laptop

If the touchpad and keyboard do not work on your laptop, you need to check the device for viruses. If this does not solve the problem, you need to go to the device manager, then disconnect and connect the keyboard, and you should also check the hardware drivers for serviceability.

You can also roll back the OS settings to factory settings. If the touchpad on a Lenovo laptop fails, you must use the following key combination - Fn + F8 or Fn + F5.

On an ASUS laptop

For devices from this company, the problem is not uncommon and is associated with a heavy load on the device system. If the touchpad and keyboard do not work on the laptop, you need to reboot the equipment and then check the operation of the drivers.

The touchpad and keyboard have stopped working - what should I do?

If the touchpad and keyboard on a laptop do not work at the same time, then the cause may be a failure of the device’s motherboard. To make sure that the motherboard is working properly, you need to connect a third-party mouse to the laptop, go to the device manager, remove, and then restore the problematic equipment. Next, we reboot the device and check for functionality. If this does not help, then you need to connect external keyboard, reboot the laptop, go into the BIOS settings and turn on the hardware. If this does not help, then we try to roll back the system to factory settings or update the drivers. If none of the above methods help, you need to contact a service center, where a technician will replace the motherboard.

Do not forget that laptops are complex equipment that requires care, so try to adhere to the following rules:

  1. Do not eat or drink while using the laptop.
  2. Keep the device clean.
  3. Do not disassemble the equipment yourself.
  4. Check your drivers regularly for updates.

Any equipment is subject to breakdowns during operation. And mechanical parts, especially those used to the maximum, are the weakest link and the first candidate for breakdown.

Most ordinary laptop owners do not use a keyboard as regularly as a mouse or touchpad.

Therefore, breakdowns of the latter are the most common occurrence.

The problem of a non-working touchpad can occur even in the most popular laptop manufacturers: Acer, Asus, Lenovo and Dell.

If When you press the touchpad or its buttons, the laptop does not react at all– don’t rush to take it to the service center, maybe everything is not so bad.

The fact is that:

  • Almost all laptop models can disable the touchpad after pressing a special key combination (it could be pressed accidentally);
  • Some laptop models have an option in the touchpad driver settings that disables the touchpad automatically if any pointer (mouse, trackpad, etc.) is connected to one of the USB ports or you type on the keyboard (so as not to accidentally move the pointer to another place);
  • Sometimes standard drivers may not fit the touchpad (often certain options, such as side scrolling, gestures, etc., do not work, but a complete set of software with a touchpad button driver may not install or not fit your hardware, although still strongly depends on the installed operating system and its settings);
  • The pointer (touchpad) could be disabled in the BIOS, like any other PC peripheral.
Touchpad buttons do not work, how to turn them on

What can you do to fix these problems:

  1. Find the key combination that turns off the touchpad, on the keyboard and press it. On most laptops, this is accomplished by a combination of two Fn buttons (in the lower left corner of the keyboard) and a touchpad icon (the touchpad disable button is usually located on the function keys at the top on “F1” - “F12”). The action icons for the Fn key are the same color. First press Fn, and then the button with the desired action.
  2. Make sure that a third-party (external) mouse is not currently connected to the PC(this can be not only a wired connection method, but also wireless - via USB adapter or other communication channels available on the laptop: Bluetooth/Wi-Fi).
  3. Open Device Manager and make sure all devices are healthy and working. No disabled devices or devices without installed drivers(designated as unidentified, have a specific icon and are placed in a separate group). If there are any, try using System Update (relevant for Windows 7 and higher) or try to find drivers through Device Manager (via the corresponding menu item). Downloading the latest driver versions is available only with active access to the Internet.
  4. If the laptop came with a disk with drivers, you can try to install them from it. Famous manufacturers offer to download everything necessary drivers from the official website (you need to know the device model, OS version and its bit depth).
  5. You can check if the touchpad is disabled in the BIOS. To do this, you need to enter its settings (before the OS loads, the corresponding key combination is pressed; it may differ for different device models and manufacturers). In the sections you need to find the correct settings item. In most cases, the universal solution will be to reset to default settings (default settings).

Complex solutions if the left or right button on the touchpad does not work

If all the above methods did not help. Do you know for sure that Touchpad buttons stopped working without any compelling reasons (no one gained access to the laptop without your supervision, new devices, including mice, were not connected, etc.), then only “heavy artillery” remains.

You need to disassemble the laptop and fix the problem yourself or take your laptop to a service center.

If a service or workshop is not for you, then we continue further.

As the most common reasons The following breakdowns may occur:

  • Ingress of water, tea, coffee and other accidentally spilled liquids;
  • Disconnecting the touchpad cable (due to mechanical impact - fall, impact, etc.);
  • Premature wear of buttons (due to regular loads or long-term normal use).

In all cases, you will need to disassemble the laptop. Remember that tampering with the inside of the device will void the manufacturer's warranty.

The technology for disassembling the device greatly depends on the manufacturer and model of the laptop.

Recently, manufacturers are becoming less and less concerned about maintainability and ease of access to individual components of laptop PCs. And therefore, to access the touchpad unit, you may have to disassemble the entire laptop. Although in some cases you only need to remove the keyboard (it is secured with special latches) or just the bottom cover of the case.

  1. First of all, you should make sure that the touchpad cable is connected securely, has not jumped out, the contacts have not been erased, the clip is securely fixed, and there are no breaks in the cable itself.
  2. Secondly, it is worth paying attention to the presence of mechanical particles or liquids in the buttons and contacts of the touchpad buttons.

If, after wiping with alcohol, drying and proper assembly, the touchpad still does not work, the only option is to completely replace it.

A working unit can be removed from a donor (for example, from a similar broken laptop) or purchased from a specialized online store.

VIDEO INSTRUCTION

Useful touchpad control programs

If you own an Android smartphone, then the latter can easily replace not only the TouchPad, but also provide you with ample opportunities for remote control laptop.

Applications such as Remote Droid, Wi-Fi Mouse Remote, Mouse Kit and others can turn your smartphone into a computer mouse, touchpad, keyboard or even a media player control panel.

For iPhone and smartphones Windows based you can look for analogues.

The connection method (via Internet, Wi-Fi, Bluetooth, etc.) depends on the capabilities installed program and the smartphone itself (it’s worth highlighting the following: possible problems such as lack of support for multi-point sensor, lack of Bluetooth or outdated versions of communication models, etc.).

The simplest solution is to buy a mouse. After all, any Touch Pad can be easily replaced with a mouse. Many laptop owners do exactly this immediately after purchasing a laptop - purchase a comfortable and fast mouse.

But if you don’t have a mouse at hand, or a smartphone, and the touchpad has stopped working, its functions can be replaced with a digital input block on the keyboard:

  1. Firstly, you can only use the keyboard to move between active windows, menu items, etc. Thus, the “Windows” button opens the “Start” menu, “Tab” switches active buttons/elements, “Ctrl” and “Shift” allow you to select the required elements, the spacebar marks checkmarks/checkboxes, etc. There are other Windows hotkeys.
  2. Secondly, in the Center special features(relevant for Windows 10, 8, 8.1) you can configure direct control of the mouse pointer (section “Simplifying the use of the mouse”, block “Enable pointer control from the keyboard”. Depending on additional settings This parameter, the pointer will move by pressing the arrows in the digital input block (to the right of the main laptop keyboard or can be combined with the main keys, works after pressing “Fn”). The click is triggered by pressing the central button (the number “5” in the block on the right, not to be confused with the row of numbers above). Per click right button The “menu” key (to the right of the space after “Alt”) will respond.

The laptop is the ideal portable replacement desktop computer. Even smartphones can't compete with sleek, thin, and powerful laptops. Moreover, you do not need an additional keyboard or mouse to use this laptop because they are already included with the laptop.

But what to do if it doesn’t work on your laptop? touch mouse or just a touchpad? Using a laptop without a mouse is like chewing food without teeth. Therefore, we decided to compile detailed instructions to solve this problem. If your keyboard and touchpad on your laptop are not working, be sure to try the following solutions.

  1. You may have accidentally disabled your touchpad

Every laptop has a function key that allows you to turn the touch mouse on/off. However, each laptop manufacturer uses its own combination function keys, so you should look carefully at the images on top of the F1 – F12 keys. For example, on Asus laptop this is the combination Fn + F9.

On Lenovo laptops, Dell, HP, Toshiba, Acer and Asus you can try the following key combinations:

  • Fn+F6
  • Fn+F9
  • Fn+F12
  • Fn+F5

  1. Reinstall touchpad drivers on your laptop

Download drivers for the touchpad and keyboard from the official website of the laptop manufacturer. Use the following Google query to get quick results:

Laptop model + Drivers + Operating system version

For example: Dell Inspiron 15R drivers Windows 8.1

  1. Enable the touchpad in BIOS settings

Also, the touch mouse and keyboard may not work on the laptop due to a glitch BIOS settings. You should check your settings by following these steps:

1. Restart your computer. When the motherboard logo appears, press DEL, F2 or F10 to enter BIOS settings.

2. Use the arrow keys on your keyboard and the Enter key to navigate through the BIOS settings.

3. Go to the next section:

System Properties > Keyboard/Mouse Features > Device Options

4. Here, find the “Internal Pointing Device” option, press the “Enter” key and use the arrow keys to select the “Enabled” option.

  1. Reboot your laptop

This is a fairly simple solution that helps some users whose touchpad and keyboard are not working on their laptop.

Shut down your laptop, remove the battery for about a minute. Insert the battery back and turn on the laptop.

Perhaps these are the simplest and most popular solutions to the problem when the touch mouse, touchpad or keyboard on a laptop does not work. If none of the solutions help your situation, you will most likely have to contact a service center.



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