Why doesn't the camera work on my Prestige phone? The front camera on the phone does not work - how to fix it? Diagnostics of Android functions

Buying a modern tablet or smartphone allows you to have at your disposal not only a device for making calls, but also a compact pocket computer, and even a photo and video camera. However, it is the last element of the device that sometimes fails and does not turn on at the most inopportune moment. There are many reasons why this problem arises. And some of them the user can solve independently, without contacting the service.

Software problems

. “Could not connect to the camera”: this error message is displayed on the screen when there is a problem accessing the camera of an Android device - smartphone or tablet computer. More and more users are reporting that they are encountering this particular error. The difficulty is that there is no single solution to the problem, since it can be equally likely to be related to both software m, and with the hardware of the device.

It all starts with the fact that when you try to use the camera on your Android device, you first see a blank screen with a camera icon in the center, and then you receive the message “Could not connect to the camera.” Sometimes it is possible to use the camera after rebooting the device, but, as a rule, the frequency of the error increases, and soon it becomes simply impossible to use the photo module to take a couple of photos. Many users also complain that they receive a similar error message when trying to shoot video at the minimum resolution (240p). Is it possible to somehow improve the situation? Let's try to figure out what's happening together and find accessible ways to independently solve the problem.

1. Available methods

To restart in safe mode:

If the camera works normally in safe mode, then you have narrowed down the search for the causes of the error. The problem is a conflict between third-party applications and system software. It is because of them that you cannot connect to the camera. Your next steps:

C) Remove conflicting third-party applications
Try uninstalling third-party applications related to the camera. These are applications that can take pictures during their operation. For example: Snapchat, Whatsapp, etc. Surely there are programs on your smartphone or tablet with which you can take photos directly from the application and share them. Remove such programs sequentially, one after another, checking after each removal to see if the error has disappeared. If you were able to connect to the camera, you have found a third-party application conflicting with the system software. And one more thing: do not forget to switch between video, panoramic shooting and other modes during the test - the problem can appear in any of them, and it is important for us to restore the full functionality of the camera.

D) Try using a third party camera app

If the system app is the only program that has access to the camera on your Android device, and you receive the message “Couldn’t connect to the camera,” it’s worth trying to work with it using third party application. In the shop Google Play There are many programs suitable for this purpose. Use the search function to find apps in the Camera category. Choose one of the popular applications - such as: Candy Camera, Open Camera, Camera 360, Camera MX or Camera for Android. Download and install the application, launch it.

If you managed to launch the camera from a third-party application downloaded from Google Play, then the problem lies in the official system application for her. Try the following:

2. Medium difficulty methods

These are the standard steps you can take when the app shows the error message “Failed to connect to camera”. Try using them all - it should help. And don’t forget to stop the application and restart it before each new attempt to connect the camera. The methods given here to fix the “Unable to connect to the camera” error do not carry the risk of losing saved photos and videos.

A) Clear cache and data

B) Uninstalling and reinstalling updates
Go to the same camera app settings as shown above. If there is an option to remove updates, do so. But remember that you should not use old versions of applications, so you will have to visit Play Market to update the camera app again.

B) Check permissions (Android Marshm only)
Android Marshmallow has a personalized system for allowing access to major applications. You must confirm that your camera app has permission to access the camera. Typically, if the required permission is missing, it is requested during application startup.

• Go to "Settings" -> "Applications" -> "Cameras".
• Click on "Permissions".
• Make sure the Camera Resolution slider is moved to the right. You can turn it off and on again.

3. Error resolution methods for advanced users

Attention: These methods to fix the error “Couldn’t connect to the camera” when used will result in the loss of data saved on the Android device. In order not to lose contacts, photo galleries, games, music and other content, you must: backup. Save photos, information about account And backup copy applications in your Google account. All this will be re-installed after adding the same Google account to the device.

A) Clearing cache
This action allows you to clear the device system of temporary data - outdated and only cluttering up the memory. This option is activated in Recovery mode, which becomes available after rebooting the phone using the bootloader.

To clear the cache, follow these steps:

Once clearing the cache is completed successfully, restart your phone and try launching the camera app again. Please note that your Android device may have a different button combination for accessing maintenance and repair mode.

B) Reset to factory settings
Resetting settings is considered the most drastic way to solve problems, as it entails complete loss of data. But if no other methods help, then you will simply be forced to use it. However, backup will help you save your data, and re-configuring the device will only strengthen your skills in working with Android devices. Here are two ways you can use to reset your phone or tablet to factory settings.

Method I: From the recovery menu

Method II: From System Settings

If none of these methods worked, then the problem most likely lies in the hardware of your Android device. You can return the phone or tablet back to the seller if the warranty period has not yet expired. Otherwise, you will have to contact the authorized service center of the gadget manufacturer or choose a repair shop with a good reputation, whose specialists will be able to understand the malfunction of the device. However, if you are not sure that the cause of the “Unable to connect to the camera” error does not depend on the hardware, then you can wait for the next operating system update. Sometimes after updating some problems resolve themselves. The only pity is that this happens extremely rarely.

Sometimes on devices running Android control Unusual situations may occur - for example, the camera refuses to work: it displays a black screen instead of a picture or even the error “Could not connect to the camera”, takes pictures and videos, but cannot save, etc. We will tell you how to deal with this problem.

Various types of errors or problems with the photo module can arise for two main reasons: software or hardware. It’s not easy to fix the latter on your own, but even a novice user can solve problems with the software. It is also possible that the camera remains conditionally working, but cannot save the shooting results, or they turn out to be of very poor quality. Let's start with such situations.

Method 1: Checking the Camera Lens

Recently, many manufacturers have also covered the lens of the image module with film. It is sometimes difficult for a person, even with very acute vision, to notice its presence. Take a closer look, you can even carefully pick it up with your fingernail. When you feel the film, feel free to rip it off: its protection is useless, and it spoils the quality of shooting.

Also protective glass The lens may simply become dirty or dusty during the operation of the device. Alcohol wipes for caring for LCD monitors will help you wipe it clean.

Method 2: Checking the SD card

If the camera works, takes both photos and videos, but nothing can be saved, most likely there is a problem with the memory card. It may simply be overfilled or gradually fail. If your memory card is full, you can try to clear it of debris or simply transfer some of the files to your computer or cloud storage(Dropbox, OneDrive, Yandex.Disk or many others). If you are experiencing obvious problems, then it would be a good idea to try to format such a card.

No matter how trivial it may sound, a significant number of random errors that occur during the operation of the OS can be corrected by a simple reboot. The fact is that there may be incorrect data in the RAM, which is why an unpleasant failure occurs. The built-in RAM manager in Android and most third-party options do not have functionality complete cleaning all RAM - this can only be done by rebooting the device either through the shutdown menu (if there is such an item in it) or by using a key combination "Turn down the sound" And "Nutrition".

Method 4: Clear data and cache of the Camera system application

As you probably already know, Android often puts a spoke in its own wheels in the form of conflicts between different components - unfortunately, such is the nature of this OS, errors happen from time to time. In this case, something went wrong with the files that belong to the camera: the wrong variable was written in the configuration file or the signature did not match. To get rid of the discrepancy, it is worth cleaning such files.

Method 5: Install or remove a third-party camera app

Sometimes a situation occurs when the built-in software for the camera turns out to be inoperative - due to interference with system files by the user or incorrect installed update. Plus, this can also be found on some third-party firmware (you can check it in the list of bugs). The situation can be improved by installing a third-party camera - for example, from here. Also, no one forbids you to install any other one from the Play Store. If the problem also occurs with a custom camera, it’s below you.

If you use just the same third party option camera, and you need to use the stock one, but for some reason it doesn’t work - then you should probably try to remove a non-native application: the cause of the malfunction may be a conflict in the system, which you can eliminate by removing one of the irritants.

Warning for users with root access: do not delete the built-in camera application under any circumstances!

Method 6: Reset the device to factory settings

Sometimes a software problem may lie deeper, and it cannot be fixed by rebooting and/or clearing data. In this case, we use heavy artillery - we do a hard reset of the device. Don't forget to make a backup important information from the internal storage.

Method 7: Reflashing the device

When the camera application continues to show an error or a black screen even after resetting the settings to factory settings, it looks like it’s time to change the firmware. The cause of camera problems in such cases lies in an irreversible change system files, which a reset cannot fix. It is also possible that you installed third-party firmware, which causes the camera to not work. As a rule, these are the so-called nightly versions. We recommend that you flash using stock software to eliminate the influence of third-party factors.

Method 8: Visiting a service center

The worst case scenario is a physical malfunction - both the camera module itself and its cable, and motherboard your device. If none of the methods described above helped, most likely you have a hardware problem.

There are 3 main causes of failure: mechanical damage, contact with water and manufacturing defects of one of the specified components. The latter case will allow you to get out almost without losses, but if the phone or tablet has been dropped, or, even worse, has been in water, then repairs can cost a lot of money. If it is more than 50% of the cost of the device, you should think about buying a new one.

The reasons for the camera not working as described above are common to all Android devices.

“Could not connect to the camera”: this error message is displayed on the screen when there is a problem accessing the camera of an Android device - a smartphone or tablet computer. More and more users are reporting that they are encountering this particular error. The difficulty is that there is no single solution to the problem, since it can be equally likely to be related to both the software and the hardware of the device.

It all starts with the fact that when you try to use the camera on your Android device, you first see a blank screen with a camera icon in the center, and then you receive the message “ Failed to connect to camera" Sometimes it is possible to use the camera after rebooting the device, but, as a rule, the frequency of the error increases, and soon it becomes simply impossible to use the photo module to take a couple of photos. Many users also complain that they receive a similar error message when trying to shoot video at the minimum resolution (240p). Is it possible to somehow improve the situation? Let's try to figure out what's happening together and find accessible ways to independently solve the problem.

1. Available methods

To restart in safe mode:

If the camera works normally in safe mode, then you have narrowed down the search for the causes of the error. The problem is a conflict between third-party applications and system software. It is because of them that you cannot connect to the camera. Yours further actions:

C) Remove conflicting third-party applications
Try uninstalling third-party applications related to the camera. These are applications that can take pictures during their operation. For example: Snapchat, Whatsapp, etc. Surely there are programs on your smartphone or tablet with which you can take photos directly from the application and share them. Remove such programs sequentially, one after another, checking after each removal to see if the error has disappeared. If you were able to connect to the camera, you have found a third-party application conflicting with the system software. And one more thing: do not forget to switch between video, panoramic shooting and other modes during the test - the problem can appear in any of them, and it is important for us to restore the full functionality of the camera.

D) Try using a third party camera app
If the system app is the only program that has access to the camera on your Android device, and you receive the “Unable to connect to the camera” message, you might want to try using a third-party app to access it. The Google Play store offers many programs suitable for this purpose. Use the search function to find apps in the Camera category. Choose one of the popular applications - such as: Candy Camera, Open Camera, Camera 360, Camera MX or Camera for Android. Download and install the application, launch it.

If you managed to launch the camera from a third-party application downloaded from Google Play, then the problem lies in the official system application for it. Try to act in the following way:

2. Medium difficulty methods

These are the standard steps you can take when the app shows the error message “Failed to connect to camera”. Try using them all - it should help. And don’t forget to stop the application and restart it before each new attempt to connect the camera. The methods given here to fix the “Unable to connect to the camera” error do not carry the risk of losing saved photos and videos.

A) Clear cache and data

B) Uninstalling and reinstalling updates
Go to the same camera app settings as shown above. If there is an option to remove updates, do so. But remember that you should not use old versions of the apps, so you will have to visit the Play Store to update the camera app again.

B) Check permissions (Android Marshmallow only)
has a personalized system for allowing access to main applications. You must confirm that your camera app has permission to access the camera. Typically, if the required permission is missing, it is requested during application startup.

• Go to "Settings" -> "Applications" -> "Cameras".
• Click on "Permissions".
• Make sure the Camera Resolution slider is moved to the right. You can turn it off and on again.

3. Error resolution methods for advanced users

A) Clearing the cache
This action allows you to clear the device system of temporary data - outdated and only cluttering up the memory. This option is activated in Recovery mode, which becomes available after rebooting the phone using the bootloader.

To clear the cache, run the following actions:

Once clearing the cache is completed successfully, restart your phone and try launching the camera app again. Please note that your Android device may have a different button combination for accessing maintenance and repair mode.

B) Factory reset
Resetting settings is considered the most drastic way to solve problems, as it entails complete loss of data. But if no other methods help, then you will simply be forced to use it. However, backup will help you save your data, and re-configuring the device will only strengthen your skills in working with Android devices. Here are two ways you can use to reset your phone or tablet to factory settings.

Method I: From the recovery menu

Method II: From System Settings

If none of these methods worked, then the problem most likely lies in the hardware of your Android device. You can return the phone or tablet back to the seller if the warranty period has not yet expired. Otherwise, you will have to contact the authorized service center of the gadget manufacturer or choose a repair shop with a good reputation, whose specialists will be able to understand the malfunction of the device. However, if you are not sure that the cause of the “Unable to connect to the camera” error does not depend on the hardware, then you can wait for the next operating system update. Sometimes after updating some problems resolve themselves. The only pity is that this happens extremely rarely.

Range of application modern gadget unimaginably wide: it is a phone, computer, navigator, wallet, camera in one compact, convenient and beautiful case. Devices with one camera are practically no longer found, and many devices have such capabilities that they can even compete with cameras. It is very disappointing when, at the most inopportune moment, the camera refuses to do the job for its intended purpose. Why doesn't the camera work? Android phone, the question is not easy, but today we will try to figure it out.

Main causes and methods of control

If the main camera does not work, it makes sense to return the device system to its original state after release at the factory. To do this you need:

1. Enter the gadget settings.
2. Find the "Restore and reset" section.
3. Select the reset option.

This should solve almost everything software problems. It is first recommended to save important data and transfer contacts to an external memory card.

Incompatible applications

There are times when rear camera began to work poorly after installing some applications; Special attention here we need to pay attention to outsiders, not from official store Google. They may conflict with the camera or be completely incompatible with current version OS.

As a rule, these are programs and instant messengers that edit or use photographs. For example, Viber, Whatsapp and the like.

If you cannot connect the camera, close other Android applications. In this case, it even makes sense to try to disable them or remove them altogether. For this purpose it is necessary:

1. Enter settings.
2. Open the applications section.
3. Click on the required one.
4. Select the delete button.

After this, you can check if the camera is working. When checking, do not forget to switch between shooting modes; the error may be hidden in any of them.

Problematic programs should be removed one by one, starting with those that were recently installed. If you are using a third-party camera, you may have to replace it.

Virus check

Viruses can cause the failure of any module, program, and even malfunction of the OS or processor of the device. As a result, the latter does not see the camera.

good antivirus program always welcome. It will scan, identify threats and free the system from external intervention.

Updating and installing new firmware

While the gadget is supported by the manufacturer, its OS receives regular updates. The choice of method is determined by the user, but it is recommended to enable automatic. But even a planned upgrade does not always and not on all devices result in improved functionality, despite what is provided by the manufacturer.

If the camera stops working, the system must first be rolled back to a previous working version. You can immediately disable auto-update, because it will not be useful.

Later, it makes sense to check the next firmware version for compatibility with the stock camera. The updater may have failed and will need to be installed in manual mode on one's own. It’s just important not to forget that you need to download it from the manufacturer’s official website.

If mounted new firmware, especially custom, the result can be completely unpredictable. When a glitch is noted after the firmware is installed, it needs to be changed.

If the problem appeared after updating the Camera application itself, you need to go into the settings and check if there is an option to remove updates, and then remove them. Usually they just erase the data and then update again.

Deleting cache

As you know, the caching function speeds up the processor's work with applications. However, over time, garbage (temporary files) accumulates in the cache, and the program becomes heavier to the point that the hardware and RAM are not enough.

As a result, there is no connection to the camera on Android. It will work, but slower.

In addition, there will be difficulties with saving images. In such a situation, you need to delete the cache:

1. Enter settings.
2. Select the “Applications” section.
3. Open "Camera".
4. Click on the “Clear cache” button.

The procedure should be performed periodically, and for convenience you can use special application. After cleaning, it is recommended to reboot the gadget.

If the Android camera displays “An error occurred in the Gallery application,” you will also have to clear the cache or even delete the Gallery data (Media storage).

Correct settings for saving photos

The wrong choice of where to save images can play a cruel joke. On the one hand, it is better to store them on an external memory card so as not to overload the memory. On the other hand, the use of SD cards has its own characteristics.

If you selected the option to save to external media, and then removed it, you will need to make the appropriate adjustments in the settings. Often the system does not understand where to load what, and writes: “No access to the camera.”

When choosing a location, the size and number of photos should always be taken into account. The card itself has a limited number of duty cycles, and this also needs to be taken into account. If there are problems with the camera, it is recommended to test external media or install one that has been tested for functionality.

Resetting the settings

I love it software error can be eliminated using Hard reset. Before resetting the camera settings using this method, you will have to ask how to log in to the engineering mode. This can be done on the official website of the manufacturer.

You may have to look in the device manual or on forums. Next you need to proceed like this:

1. Turn off the device.
2. Log in to Recovery using the “three buttons”.
3. In the mode menu, select wipe data/factory reset.

By doing full reset the contents of the memory card are not deleted, but user data and contacts are backed up from internal memory not prevent. You can also reset the system to factory settings using the ADB program on your computer.

Camera eye cleanliness

Dirt, dust, sand, and grease deposits on the camera lenses should not affect its performance, but will greatly reduce the quality of photographs. If spots are visible on the screen at startup or the image is cloudy, you first need to wipe the lens, and then look for serious reasons.

Do not wipe the camera with water or a towel. For this purpose, special microfiber cloths and liquids for cleaning monitors are used.

The lens should always be kept clean. No matter how sealed the module is, the entry of debris and water into the interior cannot be completely excluded, and this will lead to its failure.

If the module is damaged

A gadget that has been hit, drowned or has undergone other hardships of hard service will not be able to be fully functional. Broken glass, scratched cases and worn keys can say a lot about the conditions of use and indicate possible problems with hardware filling.

If the camera on Android does not start, you need to evaluate the external, then internal damage, and only after that make a decision about contacting service.

The phone camera itself is a rather fragile device, which, as a rule, cannot be repaired, but replaced entirely. Moreover, some actions can be performed independently. For example, check the connection of the cable to the board. The module must fit tightly in the connector. If there is a spare worker, you can immediately verify whether this is the reason.

If you have doubts about your abilities, it is better not to take risks and send the gadget in for repair.

When the front camera does not work on Android

If you're missing front-camera on Android, or rather its icon, it will be difficult to take a selfie. However, this happens after an update. You should look for the icon in the application menu and drag it onto your desktop. Sometimes the program launch fails, the gadget freezes when the camera is turned on, a black screen or connection error is displayed on the screen.

By and large, the actions for resuscitation should be taken the same as in case of failure of the main one, because the anterior chamber is no different in this regard. It is recommended to check for a virus, clear the cache, and if that doesn’t help, do a factory reset or completely reflash the device.

Correct setting cameras should be given top priority if there is a desire to do high quality pictures. Only one parameter can affect performance - resolution. It should be optimal, but so that the smartphone’s memory does not become full. It is equally important to use your camera wisely.

Let's draw conclusions

If these methods for restoring the camera do not help, most likely a serious breakdown has occurred. There are two options: repair or purchase of a new gadget. We advise you to buy Android from licensed sellers, preferably at specialized points of sale. It is advisable to choose a certified model from a trusted manufacturer. It is important to follow the recommended operating rules. Only under such conditions can you get rid of problems and not later wonder why the camera on your phone doesn’t turn on. If something breaks during the warranty period, you should not try to fix it yourself. There are service centers for this.